ID 2024-23861

Location

EG-Remote

Category

Customer Success & Consulting

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Channel Sales Analyst is the team member responsible for assisting in accelerating channel led growth. This will be achieved by becoming a subject matter expert on all processes related to registration, closing and winning of partner deals. Examples of activities include deal registration, quoting, order form and purchase order management, and working cross functionally with various business partners within Docusign and our transacting Partners.

This position is an individual contributor role reporting to the Partner GTM Operations Lead.

Responsibility

• Support DocuSign field teams with back office activities and strong knowledge of the processes to create, price and close partner deals
• Review, validate and approve partner submissions for new deals, and convert into opportunities - Deal Registration management
• Acquire proper approvals for quotes and ensure information is transmitted correctly to associated parties - Quote Creation and Management
• Ensure Order Form is correct and submitted to partners; steward this process from beginning to end, ensuring timely handoffs and performing timely operational procedures
• Ensure Purchase Order information is accurate and aligned with the Quote and/or Order Form. Assist Revenue Operations as needed with timely and necessary updates
• Coordinate with different personas in the process
• Support Sales, Account Management, Channel Managers and Partner Operations in ensuring opportunities are maintained correctly and quotes are performed accurately and timely
• Strive to ensure Opportunities have correct and strictly accurate data quality - Opportunity Data Management
• Help drive quicker and tighter deal time by reducing errors and inconsistencies within various touchpoints of the process

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 1-2+ years working in sales back office roles - quoting, order processing etc.
• Fluent English, both verbal and written
• Fluent in German or fluent in French highly desirable
• Salesforce experience is a must
• CPQ, Quoting experience
• An understanding of the basics of Leads and Opportunities, and the sales and operational cycles around them
• Familiarity with Opportunity Management

Preferred

• Working understanding of the channel space (Resellers, Distributors, ISV, SI)
• Knowledge of the Channel Resell cross functional team structure - Channel Management, Sales, Partner Operations, Revenue Operations
• Apttus, CPQ, Order Form, Purchase Order experience
• Understanding of the overall Reseller-Distributor channel business
• 1+ years of experience working with Deal Registrations

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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