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IT Internal Audit Manager



San Francisco, CA, USA · Chicago, IL, USA · Seattle, WA, USA
Posted on Tuesday, May 21, 2024

IT Internal Audit Manager

ID 2024-24443
US-CA-San Francisco | US-IL-Chicago | US-WA-Seattle
Position Type

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As an IT Internal Audit Manager, you will be informed about industry trends and emerging IT risk areas (e.g., Cybersecurity, Automation, Artificial Intelligence, Analytics). You will use your skills to plan and lead IT audits, process reviews, and consulting engagements to help reduce risk and make valuable contributions. You will have shared responsibility to evaluate controls that ensure that Docusign is current and in compliance with relevant regulations, standards, contractual obligations, and best practices, especially with regards to security and privacy. You bring a strong motivation to contribute to the achievement of an efficient audit process and compliance for the company.

The overall Internal Audit department includes the Corporate SOX compliance program, SOC 1 and 2 Audits over our hosted products, ISO Audits, Operational Business Process Audits, Operational IT/Technology Audits, Enterprise Risk Management, whistleblower investigations, sales certifications, and executive reporting. You will be responsible for planning, scoping, process managing, and implementing Operational and Enterprise Risk Management projects, as well as supporting other departmental activities as needed. You will work closely with the Operational Audit leader. This role works across a broad spectrum of teams and may also include working with partners or subject matter experts in outside of the auditor's general area of expertise. This role will be critical to building a cohesive Internal Audit team that spans geographies and time zones.

This position is an individual contributor role reporting to the Director of Internal Audit.


  • Conduct audits of the company’s IT systems, networks, infrastructure, and cyber risk posture to identify vulnerabilities, weaknesses, and areas for improvement
  • Lead audits, as well as business process reviews throughout Docusign, with a focus on security and privacy projects
  • Present and communicate status and issues to senior management, including reports and presentations on project findings and recommendations
  • Assist in preparing the Internal Audit Annual Plan
  • Diagnose risks and process improvement opportunities
  • Develop close but independent working relationships with management in all areas of the business
  • Develop recommendations to improve financial, operational, and security controls
  • Monitor process and policy changes throughout an organization
  • Create and maintain documentation and workpapers in support of current controls, policies, standards, and procedures related to audits
  • Work directly with teams to develop auditable procedures to ensure ongoing compliance
  • Educate teams about policy compliance and their assigned controls
  • Identify gaps with controls or processes assigned to Docusign teams
  • Determine whether artifacts supplied by teams meet policy and control requirements
  • Assist with Enterprise Risk Management and other risk assessments performed by the company
  • Support Docusign's other Internal Audit programs as needed (e.g. SOC, SOX)
  • Perform additional responsibilities and tasks as required and assigned
  • Travel 10-25% which may include national and international travel

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring


  • 8+ years of related experience
  • Bachelor's degree or higher in a relevant field
  • Fundamental understanding of audit principles, such as risk assessment, materiality, independence, and sufficiency of audit evidence
  • Experience performing risk assessments and identifying key business and financial risks
  • Certification such as CFE, CIA, CIPP, CISA, CISM, CISSP, CITP, CPA, CRMA


  • Previous Senior Associate or Manager experience in a Big 4 or public-accounting environment
  • Strong understanding of relevant regulations and industry standards (e.g., COBIT, COSO, GDPR, SSAE 18/SOC)
  • FedRAMP, ISO27001, PCI, SOC, SOX or other compliance engagement experience
  • Direct experience working with a Software-as-a-Service (SaaS) solution-based technology company
  • Passion for audit, information security, governance, risk, and compliance
  • Strong project management competency
  • Experience with projects involving coordinated efforts across large cross-functional teams
  • Excellent analytical and communication skills
  • Awareness of people versus technology as security factors
  • Ability to maintain composure in critical situations
  • Ability to build productive cross-functional relationships
  • Experience focusing on internal stakeholder and customer satisfaction
  • Self-sufficient to manage and prioritize workload

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $108,700.00 - $168,675.00 base salary

Illinois and Colorado: $103,100.00 - $141,725.00 base salary

Washington and New York (including NYC metro area): $103,100.00 - $149,500.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.


Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster


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