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Cash Application Supervisor



People & HR, Operations
California, USA · Remote
Posted on Friday, May 24, 2024

Cash Application Supervisor

ID 2024-24471
Position Type

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Cash Applications Supervisor, you are responsible for ensuring timely and accurate processing and posting of payments and refunds on our customer accounts. Critical components of this job include identifying trends to resolve key issues, ensure proper cash allocation, generate weekly and monthly reports and analysis to ensure accuracy and improve efficiency. A strong foundation and experience in working with cash applications and financial systems is essential. In addition, this position will require great attention to detail and the ability to deliver results under deadlines. This role works as a member of the Accounting team, and collaborates closely with Accounts Payable, Enterprise Applications, Customer Support, Revenue, and the wider Accounts Receivable team.

This position is an individual contributor role reporting to the Director of Global Accounts Receivable.


  • Support and supervise the Cash Applications process and daily activities and ensure timely and accurate month-end closings
  • Identify trends and resolve key issues (uploading of bank files, errors on check runs, ensure daily workflows complete properly, ensure receipts are cleared, etc)
  • Ensure proper cash allocation
  • Introduce automation to streamline and maximize team effectiveness
  • Review and approve all refunds, cash related tickets
  • Performs all low value write offs for fees, fx, intercompany
  • Responsible for training, maintaining SOP’s and daily reporting
  • Initiate unclaimed property/escheatment project to clear old credit balances
  • Handle all cash related escalations ensuring resolution prior to month-end
  • Support audit requirements on a quarterly basis or as needed
  • Perform special projects as requested

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring


  • Bachelor’s degree and/or Accounting qualifications
  • 5+ years’ broad experience within accounting/cash application environment or for a software company or in a subscription billing environment
  • 2+ years’ supervisor experience


  • Experience with Oracle or other large ERP systems. Must have strong experience with Microsoft Excel and Word
  • Ability to work in multiple systems and quickly move from one system to another
  • Understanding of GAAP and Audit concepts and requirements
  • Interest and aptitude to work with high volume of data processing with a proven ability to educate, train and develop the team
  • Well-developed problem-solving and analytical skills
  • Ability to discern alternatives and make objective recommendations, understand how to effectively work with other business groups to accomplish goals
  • Excellent communication skills in dealing with internal and external customers
  • Strong oral and written communication skills to interact with upper levels of management
  • PC proficient and able to thrive in a fast –paced, dynamic setting
  • Ability to work in multiple systems and quickly move from one system to another

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $96,600 - $149,325 base salary

Illinois and Colorado: $91,200 - $125,400 base salary

Washington and New York (including NYC metro area): $91,200 - $132,900 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.


Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster


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