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Channel Account Manager

DocuSign

DocuSign

Sales & Business Development
Singapore
Posted on Friday, May 31, 2024

Vice President, Product Technology Strategy & Operations

ID 2024-24421
Location
US-CA-San Francisco | US-WA-Seattle
Category
Product Management
Position Type
Regular

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Vice President, Product Technology Strategy & Operations will work closely with the Chief Operating Officer and collaborate with other product leadership teams to develop and optimize a cohesive product and technology strategy that aligns to our GTM motion and other business outcomes. Docusign is looking for someone to lead programs focused on optimization and scaling of the organization as we deliver new and exciting products and expand our global market presence. The ideal candidate thrives in a data-driven, problem-solving project environments, can seamlessly transition between high level strategy and detailed insights, and can articulate and develop content for an executive audience. This person will help shape our internal narrative and overall positioning for our products, own our product and technology operations, PMO, and partner closely with our product and technology organizations. They also have experience leading and scaling teams of strategy and operations professionals and experience coaching teams on analysis and technical skills as needed.


This position is a people manager role reporting to the Chief Operating Officer.


Responsibility

  • Collaborate with product and technology leaders to provide global and regional forecasting, analytics and planning that delivers predictable sales intelligence
  • Drive leadership of product operations including voice of customer, strategic planning, release planning, and product-life-cycle planning
  • Have oversight of end to end program management for our product and technology organizations
  • Lead the change management strategy and operations required to strategically pivot to platform and multi-product business model
  • Lead a comprehensive data strategy for Product teams that includes product analytics, data science, experimentation, and product instrumentation
  • Influence a holistic and unified data vision and strategy for product analytics and data science across Docusign while partnering with cross-functional leaders in Sales and GTM
  • Lead defining and executing evolution of digital platform experience for next phase of growth
  • Influence and shape key deliverables within the product and technology organization
  • Benchmark our current product operations capabilities to better understand our gaps and greatest opportunities for improvement under the lens of end-to-end functionality
  • Drive the development of the long-term vision and roadmap for the product and technology Operations teams, including having an impact on build-out of teams and future roles
  • Optimize visibility and alignment across the global product operations organization to ensure data integrity at all levels of the organization
  • Evolve the framework and structure for critical product leadership meetings
  • Align roadmap and drive the prioritization of the right efforts in order to increase operational efficiency and overall business delivery
  • Organize and prioritize critical issues and required information to facilitate efficient decision making

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

  • BS/BA degree
  • 15+ years of Program Management and/or Product Lifecycle Management experience
  • 12+ years of Leadership experience managing complex direct and indirect teams

Preferred

  • Superb communications and engagement abilities, including the ability to know your audience, communicate through numerous channels, and operate comfortably at all levels of the business
  • Strong bias for action, an intrinsic ability to deal with ambiguity, and natural perseverance
  • Ability to demonstrate experience managing complex product and GTM problems in a fast growing, dynamic environment supporting executive leaders
  • Demonstrable capability of building, implementing and monitoring product lifecycle methodologies, processes and policies that create actionable deliverables that support revenue goals
  • Experience developing and monitoring enterprise level program management tools and technology
  • Experience developing and implementing enterprise product roadmaps and leading change management efforts to embrace a product vision and strategy
  • Definable experience influencing change management, problem resolution, and communicating complex ideas in coherent terms to a cross function groups in a scaling environment

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $258,600.00 - $410,450.00 base salary

Illinois and Colorado: $244,100.00 - $344,750.00 base salary

Washington and New York (including NYC metro area): $244,100.00 - $365,250.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

  • Paid Time Off: earned time off, as well as paid company holidays based on region
  • Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
  • Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
  • Retirement Plans: select retirement and pension programs with potential for employer contributions
  • Learning and Development: options for coaching, online courses and education reimbursements
  • Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

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