ID 2024-24401

Location

IE-Dublin-Dublin

Category

Business Operations

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The role is responsible for building and standardizing a suite of reporting and empowerment tools to enhance efficiency at all levels across the sales organization. This role will play a critical role in developing a framework for scalable reporting, strategic planning and supporting senior level sales and sales operations leadership. Projects may include pipeline analysis on a standard cadence, deploy and refine industry best practice forecasting processes, in-depth ad hoc sales performance analysis, develop QBR structure, evaluation of strategic programs and the packaging of findings/recommendations into presentation-ready content for senior leadership.

This position is an individual contributor role reporting to the Senior Director, EMEA Sales Strategy & Operations.

Responsibility

• Use CRM tools to drive technical analysis of sales and activity performance to resolve insights that drive decisions
• Analyze business drivers, trends and operating metrics to drive actionable insights
• Collects and analyzes applicable data and other information, considering additional factors as appropriate, before making recommendations and/or decisions
• Develop and maintain standardized operational reports and dashboards to supervise overall region health and other key objectives
• Determines how to structure and approach decisions of moderate complexity
• Work closely with the members of the sales team to ensure we are collecting and surfacing the best data and information to make efficient business decisions
• Collaborate cross-functionally within the Sales Operations organization to ensure consistent reporting standards and processes
• Establish KPIs and measure / monitor performance
• Support day-to-day inquiries from the sales team, providing prompt and efficient resolution to a range of issues
• Prepare presentations and communicate findings from initiatives to management and broader organization
• Appropriately recognizes shifts in priorities and other changes that impact own work and adjusts accordingly without prompting from others
• Able to assume stretch responsibilities and participate in special projects that advance the function or the team's capabilities

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS/BA degree or equivalent in work experience
• 5+ years of experience in a Sales Strategy & Operations role
• Deep experience with Salesforce.com, PowerPoint and Excel
• Experience with data visualization tools e.g. Tableau
• Have wide-ranging experience; uses professional concepts and company objectives to resolve sophisticated issues in creative and effective ways
• Have multifaceted experience working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Preferred

• Accurate and precise attention to detail with advanced Excel skills
• Prior exposure to high-growth work environments, and a strong understanding of SaaS business models and go-to-market principles are all highly desirable
• Comfortable and flexible working in a fast-paced environment
• High degree of intellectual curiosity and self confidence
• Excellent verbal and written communication skills
• Accountable, goal-oriented team player

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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