ID 2024-24830

Location

IE-Dublin-Dublin | FR-Paris-Paris | DE-BY-Munich

Category

Product Management

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Product Operations Manager you will be responsible for establishing and maintaining relationships with key vendors, mostly based out of Europe, Middle East and LATAM, and you will assist their technical teams and/or our technical teams to develop integrations. You will also participate in Sales enablement and Field awareness actions to promote capabilities powered by your portfolio of vendors. Your objectives will be directly linked to business metrics such as revenue, customer satisfaction, and operational efficiency.

This position reports to the Senior Director, Strategic Partnerships.

Responsibility

• Survey ID and Trust vendors in EMEA, LATAM zones and promote DocuSign’s ID and Trust partner programs
• Participate actively in the evaluation and selection of vendors in collaboration with the product team
• Design integrations with ID and Trust vendors selected as component for the Identify roadmap
• Participate actively in defining the integration roadmap with ID and Trust partners
• Collaborate with partners and product marketing teams to build sales collaterals
• Participate in field enablement activities
• Enable field teams with demo capabilities
• Participate in technical support escalation process
• Impact DocuSign’s indirect revenue footprint

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BS / BA degree required, ideally within a technical discipline
• Minimum of 8 years of experience with software sales, consulting, product management, or similar
• Experience in solution design, product design, product configuration, and related skills
• Basic ability and interest in the business aspects of integrated solutions rough
  P & L, maintenance costs
• Strong ability and interest in the technical aspects of integrated solutions; APIs, UX, interaction models, workflow, data flow, exception handling etc
• Curious and creative personality
• Proven presentation and meeting management skills
• Proven cross-functional program experience

Preferred

• Ability and interest in authentication technologies (SAML, OIDC)
• Multi-lingual (Spanish / Portuguese / Asian languages) is a plus

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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