ID 2024-25003

Location

US-Remote

Category

Field Sales

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

We are looking for a Sr. Engagement Manager, Enterprise segment to join our Engagement Management Team within Professional Services. The Sr. Engagement Manager fulfills the role of a trusted advisor to sales and customers with a deep understanding of end-to-end professional services, enablement and strategy. They have the ability to understand a customer’s needs, convey steps that customers can take to be successful, recommend best practices in deploying software, and align the right services to promote successful customer outcomes. The Sr. Engagement Manager will be expected to meet quarterly and annual services quotas, providing proactive deal management, forecasting accuracy and helping drive adoption and subscription consumption through the selling of services. This role will also be responsible for collaborating closely with the Customer Success and operations teams to ensure services opportunities result in successful deployments and CSAT.

This position is an individual contributor role reporting to the Lead Engagement Manager.

Responsibility

• Develop strong relationships with Field Sales, Customers, Customer Success, and Operations to ensure alignment and partnerships to support field sales through services selling
• Engage in account planning, align to the account team’s deal strategies and recommend the appropriate services including implementation, advisory, training and strategy services to support Customer outcomes
• Own services sales with the ability to scope services, propose and recommend approaches to customers, and estimate work effort to develop a Statement of Work, redline and complete deals from pitch to deal closure
• Communicate technical concepts in business or technical terms
• Maintain a deep understanding of services and what outcomes are achieved when each type of services are used by customers
• Understand project methodologies (Agile, Hybrid, Waterfall) and be able to communicate the differences of each as well as how the projects are managed in each approach
• Partner with Professional Services and Customer Success Teams to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise
• Have familiarity and experience working with SI Partners and the partner engagement dynamic
• Be an active leader within the Engagement Management team that provides peer coaching, guides new hires, and shares knowledge across the global Engagement Manager team
• Be responsible for accurate estimates of work effort and Statements of Work with detailed scope to align customer expectations to successful project implementation outcomes
• Be responsible for managing pipeline, forecasting accuracy, driving mutual close plans and hitting quota targets quarterly and annually
• Travel, typically, 25%

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• 8+ years of experience in an enterprise level software consulting or services sales role
• Bachelors’ Degree
• Background in consulting as a consultant

Preferred

• Proven track record for attaining and exceeding annual quota
• Understanding of enterprise development lifecycle (Agile, Hybrid, Waterfall) and ability to communicate the differences of each as well as how the projects are managed in each approach
• Knowledge of SaaS and Cloud-based offerings and ability to sell across Docusign’s portfolio
• Knowledge of large, global field organizations and customers
• Senior member of the Engagement Manager team that may lead initiatives and support the growth of other Engagement Managers on the team
• Collaborative and open to support the team on deals, processes, and share skills of how to be most productive as an Engagement Manager
• Self starter that initiates their own personal growth through independent learning of Docusign’s Agreement Cloud and methods to support customers in digitizing their System of Agreement
• Excellent team building, verbal and written communication skills as well as reporting and presentation expertise
• Experience with Salesforce.com Opportunities and pipeline management

Based on applicable legislation, the below details pay ranges in the following locations:

California: $122,700.00 - $183,150.00 base salary

Illinois and Colorado: $119,800.00 - $173,650.00 base salary

Washington and New York (including NYC metro area): $119,800.00 - $177,900.00 base salary

Washington DC: $122,700.00 - $177,900.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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