ID 2024-25107

Location

US-CA-San Francisco | US-WA-Seattle

Category

Digital Technology Services

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

This role requires a significant understanding of business continuity planning methodologies and support of critical business operations. The BCDR Security Program Manager will be responsible for developing, implementing, and maintaining the organization's business continuity and disaster recovery plans. This role ensures the organization is prepared to respond to and recover from any business disruption or disaster, minimizing impact and ensuring critical functions continue. The successful candidate will have demonstrable ability to drive consensus and provide direction to multiple multi-functional partners while maintaining efficient plans, tracking issues, and proactively communicating project status.

This position is an individual contributor role reporting to the Director, Security Strategy & Programs.

Responsibility

• Support the administration of the company's global business continuity and disaster recovery enterprise resilience program
• Work closely with Business Leadership on significant projects that affect the company's resiliency of critical business functions and processes
• Ensure that Business Continuity program components (Business Impact Analysis, Risk Assessments, plans, strategies, exercises etc.) are current, effective, and address company’s business requirements
• Develop schedules and materials for Business Continuity training and awareness activities to ensure that business continuity teams are trained and proficient in implementing the business continuity plans
• Coordinate business recovery disaster exercises
• Develop, Administer and manage content on the Business Continuity Intranet sites
• Support the Crisis Management Team by scheduling conference calls, supporting emergency communications, preparing and distributing status updates, guiding decision-making, ensuring execution of action items, and creating post-incident reports
• Ensure compliance with relevant regulations, standards, and best practices
• Review and improve BCDR plans based on lessons learned from incidents, drills, and evolving business needs
• Provide regular reports to senior management on the status of BCDR plans, testing results, and areas of concern

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor’s degree in Business Administration, Information Technology, Risk Management, or a related field
• 8+ years of experience in business continuity, disaster recovery, incident management, crisis management, risk management, or a related field
• Demonstrable understanding of business continuity and disaster recovery principles, methodologies, and best practices
• Familiarity with regulatory requirements and industry standards
• Proficiency in using BCDR planning software and tools
• Demonstrated ability to lead multi-functional teams and manage complex projects

Preferred

• Certifications in one or more of CISM, CISA, CISSP, CompTIA Security+, ITIL, CSM, CSPO
• Familiar in different security domains such as Network Security, Application Security, Data Security, Vulnerability Management, Client and Cloud Security
• Solid understanding of security controls and how they should be implemented across applications, systems and internal/cloud platforms
• Skilled at dealing with ambiguity in a rapidly growing and changing environment
• Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
• Meticulous individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Excellent relationship building skills and track record of positive partner feedback
• Master's Degree
• Excellent project management, communication, and interpersonal skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and manage multiple priorities
• Strong analytical thinking and investigative/problem solving capabilities
• Proactive self-starter, ability to take initiative, learn quickly and drive operational excellence
• Confident in working with executive team members as working with security professionals and product owners at all levels

Based on applicable legislation, the below details pay ranges in the following locations:

California: $134,900.00 - $216,975.00 base salary

Washington: $129,000.00 - $190,550.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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