ID 2024-25341

Location

US-IL-Chicago | US-WA-Seattle

Category

Business Operations

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Sr. Enablement Specialist will assist in the management of the provisioning and maintenance of our Content Management System (CMS), Learning Management System (LMS), and Conversational Intelligence (CI) platform. In this role, under the guidance of the Manager, Learning Operations, you will help to enhance team enablement and process alignment along with delivering internal training sessions to increase system literacy across the enablement organization. The role also encompasses assisting on data quality, engaging in multi-functional projects to enhance efficiency, and triaging internal support requests through a streamlined case queue system. Additionally, the position helps to support the organization and execution of team incentive events, emphasizing efficient communication and detailed reporting.

This position is an individual contributor role reporting to the Vice President, GTM Enablement.

Responsibility

• Help to facilitate ongoing communication and collaboration among internal teams who own or help provision learning operations software
• Partner with the Manager, Learning Operations to support Sales Strategy and Operations to track and analyze the effectiveness of enablement programs, using metrics and feedback to continuously improve content and delivery
• Act as a representative for our Learning Management and Content Management Systems, for all content related to GTM Enablement
• Help to manage the systems and related technical questions, as well as input on the strategy of how we leverage the system to meet our team goals
• Work closely with the Manager, Learning Operations, to partner with the centers of excellence teams within GTM Enablement and serve as one of the resources to answer questions when end users need support
• Assist in the daily operation of the LMS, CI, and CMS tools, ensuring they are functioning correctly
• Upload, organize, and manage learning content within the LMS and CMS.
• Monitor system performance and solve any issues that arise
• Collaborate with instructional designers and subject matter experts to ensure that content is up-to-date and relevant
• Assist in the management of the lifecycle of learning content, including updates, archiving, and removal
• Ensure all content is accessible and meets company standards and compliance requirements
• Help to provide technical support and assistance to end-users, including resolving access and navigation issues
• Conduct user training sessions to ensure employees can effectively use the LMS and CMS
• Find opportunities for improving the efficiency and effectiveness of the LMS and CMS

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor’s degree in a business-related or technical-related field
• 2+ years of experience in a Revenue Operations or Sales Operations role within a technology-driven business environment

Preferred

• Proficient in data manipulation in Google Sheets/Excel
• Proficient in commonly used Sales tools
• Technically proficient, with the ability to apply the technical knowledge and skills required in the job role and responsibilities to achieve the expected outputs
• Communicates ideas with respectfully exchanging information and proposes a way forward

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Illinois: $38.03/hour - $49.43/hour

Washington: $38.03/hour - $52.19/hour

This role is also eligible for bonus and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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