ID 2024-25479

Location

BR-Remote

Category

Customer Success & Consulting

Position Type

Regular

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Associate Technical Course Developer uses curriculum, lab, and video development processes to support the development of materials to be used in a variety of training delivery methods, including instructor-led, virtual instructor-led, self-paced, video, and blended training solutions. This position will focus on the full Docusign product suite including our eSignature and CLM curricula. You will review and test training for a variety of roles including product administrators, end users, implementers, workflow developers, architects, API developers, and AI specialists. You should be comfortable taking direction from management and senior course developers to support all levels of technical audiences and working with content that is translated into multiple languages. The Associate Technical Course Developer learns and follows defined development processes, uses development tools to complete tasks, updates training materials for existing classroom and online courses, tests and troubleshoots course activities, and contributes to the evolution of our course development processes.

This position is an individual contributor role reporting to the Senior Manager, Technical Course Development.

Responsibility

• Review and test the course and lab content for all Docusign product training courses and videos

• Assist in the development of training content and videos for technical courses under the supervision of management and senior team members

• Perform course content conversions and migrations across tools and/or templates

• Build and configure exam content in standard tools and templates

• Maintain translated course materials for localized content including product specific image captures in multiple languages

• Collaborate with colleagues and technical subject matter experts when appropriate to assist in the maintenance of accurate, effective, and timely curriculum that supports internal and external needs

• Implement feedback received from standard sources: management, senior course developers, or technical subject matter experts

• Attend and provide feedback on content for alpha, beta, or instructor-readiness events as needed

• Perform peer review of course and lab content

• Build technical and instructional design knowledge through ongoing commitment to training and professional development

• Build knowledge of Docusign products, technologies, industry vertical, and integration areas.

• Demonstrate ability to update technical content for foundational technical roles including administrators and end users

• Learn and follow defined design and development processes

• Master development tools used in creating instructor-led, self-paced eLearning, and video tutorial content

• Support other department initiatives as identified by the manager

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BA/BS degree or equivalent work experience
• 2+ years of experience working with basic technical knowledge and basic instructional design, training development, or training delivery for a technical audience; or experience supporting training within a technical support, technical consulting, engineering, or other technical organization
• Full professional proficiency in English
• Professional working proficiency in one or more of the following languages: Spanish, Brazilian Portuguese, German, French, or Japanese

Preferred

• Demonstrated ability to support the design and development tasks for technical course curriculum, Content samples of instructor-led course content, self-paced courses, and/or video-based tutorials that you created are encouraged
• Demonstrated ability to research, test, and learn software products with guidance for the purpose of training others
• Basic graphics development and visual design skills
• Communicate clearly and concisely, both written and verbal
• Experience in industry-standard course development applications and tools like Articulate 360 and Camtasia
• Basic project management skills
• Additional language proficiency in Spanish, Brazilian Portuguese, German, French, Dutch, Italian, Japanese, Korean, Chinese
• Basic understanding of APIs, application best practices , and programming languages such as C# and Java is useful

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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