Education Production Specialist
DocuSign
Education Production Specialist
- Location
- BR-Remote
- Category
- Customer Support
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As an Education Production Specialist, you will be responsible for the day-to-day operations of Global Learning & Onboarding training programs and the learning management system (LMS), which support the global learning needs of our customer, partner, and employee audiences. You are a proactive individual with a keen understanding of emotions and a proven ability to take initiative, having successfully navigated high-growth, fast-paced environments. You will partner closely with cross-functional Global Learning & Onboarding teams to support the systems, programs, and users, and ensure an excellent user experience across the diverse set of audiences. This includes, but is not limited to publishing content in the system, coordinating resolution of system issues, administering system and tool updates, and updating web pages in English and other languages that the system supports.
This position is an individual contributor role reporting to Senior Director, Global Content Strategy and Development.
Responsibility
- Partner with the global Content Development team to publish content and build and maintain LMS pages to support ongoing content and program updates
- Apply LMS page and system changes in 10+ languages, you do not need to be able to read these languages, but you must be comfortable working with translated text that needs to be copied and pasted into the system
- Work with the LMS vendor to understand upcoming and future system release plans, including impacts and considerations for the current system and users
- Support the implementation of system improvements, including coordination with Global Learning & Onboarding teams, Docusign technical teams, and system vendors
- Develop and apply testing processes to support smooth release of system enhancements
- Contribute to Process and Standard Operation Procedure (SOP) documentation
- Perform quality assurance and remediation activities
Job Designation
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- BA/BS degree or equivalent work experience
- 2+ years of relevant experience in a high-tech company
- Experience working with learning management systems
- Full professional proficiency in English
- Professional working proficiency in one or more of the following languages: Spanish, Brazilian Portuguese, German, French, or Japanese
Preferred
- Excellent written, verbal communication, and interpersonal skills
- Experience working with HTML
- Experience working with translated content across multiple languages
- Self-starter, quick-learner, detail-oriented, quality-focused, and proactive
- Ability to excel in a dynamic work environment
- Experience in working with various stakeholders across an organization and building strong cross-team relationships and partnerships
- Strong organizational skills with ability to deal with ambiguity, multitask and work independently in a fast-paced, ever-changing environment
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.