Web Coordinator
DocuSign
Web Coordinator
- Location
- IN-KA-Bengaluru
- Category
- Marketing
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As Web Coordinator, you will be responsible for helping build and launch web experiences globally. You will be an expert in web production and content localization best practices, working alongside partner teams such as Product, Creative and Engineering to deliver web projects within a fast paced organization. The ideal candidate is comfortable working on multiple projects at a time, communicating with local collaborators and vendors, and has an understanding of web and localization fundamentals. You will experience and contribute to hands-on CMS preparation for localization and web production, global content brand and design updates, A/B experimentation, translation memory tool implementation, and working with multiple partners and agencies globally on exciting and high-impact projects.
This position is an individual contributor role reporting to the Sr. Web Manager.
Responsibility
Maintain complex web content management systems
Maintain cross-functional and cross-brand workflow processes and standards to optimally and efficiently meet deadlines
Coordinate and complete multiple website related projects, ensuring consistency with brand strategy and business objectives during the pre production phase
Assist in triaging all new tasks for the website operations backlog, and work with partners to gather missing information and requirements when needed
Create and maintain web copy decks globally capturing regional partner feedback pre and post localization
Work with the production team to answer CMS troubleshooting questions, be the first line of defense for review before we share with stakeholders
Participate in site launches and testing
Troubleshoot and resolve any web content issues that arise
Work with QA, SEO and Analytics teams to ensure all web pages are optimized, mobile-friendly, accessible and responsive across all devices
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
BA/BS degree or equivalent experience
Solid website or ecommerce experience
Experience withtraditional CMSes (e.g., Wordpress, Craft, AEM, Drupal etc) and preferably headless CMSes (e.g., Contentful, Sitecore, Webflow etc) like Drupal and Contentful
Preferred
Excellent written and verbal communication skills in English and strong interpersonal skills
A diligent approach to content management and an ability to also keep an eye on the big picture
Ability to work in a highly collaborative and team-focused environment with diverse, global, and cross-functional teams on multiple timezones
Excellent organizational and project management skills and the ability to meet deadlines
Knowledge of the nuances and technical complexities of other languages and regional business markets
Knowledge of standard processes for localizing website content working with localization agencies and CMS connectors (e.g., Smartling, Acclaro, TransPerfect, etc)
- Experience with Agile methodologies and the Scrum framework
Experience with collaboration tools and systems (e.g., Google Workspace, Atlassian Suite, Slack, Zoom)
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.