People Services Associate
DocuSign
People Services Associate
- Location
- BR-SP-Sao Paulo
- Category
- People & Workplace Experience
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As a People Services Associate, you will join the Global People Services team operating within the HR Business Partner organization. This team is focused on direct support for our employees based on a wide variety of HR queries. You are a highly motivated self-starter who is responsible for developing innovative ways to support our employee population, owning a resolution from notification to closure and recommending HR process improvements that enable our teams to be successful. You are focused on employee satisfaction in all that you do.
This position is an individual contributor role reporting to the Sr Manager, People Services.
Responsibility
Act as the primary point of contact for creating and managing job requisitions globally within Workday, ensuring all data (job levels, compensation, cost centers, locations, job designations, etc.) is accurate and compliant with local and regional standards
Monitor the status of open job requisitions to ensure they are moving through the approval process and proactively identify and resolve any inquiry related to job requisitions
Manage and respond to ServiceNow tickets efficiently
Identify and escalate complex issues to more senior members of the People Services team or to cross-functional teams such as HRBPs or hiring managers as necessary
Ensure timely resolution and communication to affected parties
Support LATAM new hire onboarding presentations and assign general questions to stakeholders
Facilitate exit interviews for employees leaving the company;
Assist with mass data inputs/uploads, ensuring data submitted to the People Operations team is accurate and ready for loading
Work on cross-functions projects as needed
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
BS/BA degree or equivalent in HR or related field
2+ years of HR operations
Experience with Google Suite
English and Portuguese language skills
Preferred
Experience managing and closing complex HR queries
Experience with systems such as Service Now, Workday
Spanish language skills
Comfortable in an international environment, with ability to work across multiple countries
Excellent written and verbal communication skills
Strong attention to details and organizational skills
Ability to think outside of the box and work in a fast paced, high transaction volume, shifting, non-structured environment
Ability to exercise good judgment and discretion, maintaining confidentiality when required
Ability to multi-task and prioritize multiple tasks and projects
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.