Web Manager
DocuSign
Web Manager
- Location
- BR-SP-Sao Paulo
- Category
- Marketing & Communications
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
The Web Manager will be an expert in website best practices, developing and scoping projects, communicating with stakeholders and delivering within a fast-paced organization. The ideal candidate is comfortable working on multiple projects at a time, communicating with global stakeholders and vendors, and have an understanding of web fundamentals.
This position is an individual contributor role reporting to the Sr. Manager, Web Operations.
Responsibility
Review and update web content daily
Prioritize and execute multiple competing projects ensuring consistency with brand strategy and business objectives
Assist in triaging all new tasks for the website operations backlog, and work with stakeholders to gather missing information and requirements when needed
Create web copy decks for new page launches and serve as lead for pre-production timelines
Scope and deploy projects together with the Product and Program Owner and work on documentation to deliver fully defined tasks to the development team
Understand localization best practices and translation workflow tooling
Contribute to capacity and sprint planning, ensuring that all high priority projects can be completed within the given deadline
Work with production team to answer CMS troubleshooting questions, be the first line of defense for review before we share with stakeholders
Plan and lead meetings with cross-functional teams
Update and maintain WebOps process documentation
Deliver projects on time ensuring business requirements and web standards are met
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
BA/BS degree or equivalent work experience
2+ years of website experience, preferably in the B2B
Experience with formal project management methodologies – Scrum, Kanban, and Agile
Experience with project management tools such as Jira, Confluence
Preferred
Experience with Contentful
Experience with Jira and ticketing systems
Highly adaptable and comfortable in a fast-paced, results-driven environment
Sufficient understanding of Content Management Systems (CMS), and previous experience with Contentful
Strong presentation and stakeholder management skills
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.
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