Sr. Manager, People Operations
DocuSign
Sr. Manager, People Operations
- Location
- BR-SP-Sao Paulo
- Category
- People & Workplace Experience
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We’re looking for a strategic, hands-on Senior Manager, People Operations to lead our global People Operations function, ensuring clear communication, efficient workflows, and exceptional service. We’re seeking a proactive, adaptable, and detail-oriented leader who can manage zero defect processes across the employee lifecycle with high-velocity and exceptional accuracy. In addition to owning all Workday data and processes, this role will transform the work to an agentic led support model ensuring our processes, controls, and employee experience scale with the business all while nurturing an engaged high-performance team.
This position is a people manager role reporting to the Director, People Technology and Operations.
Responsibility
Design and execute global people operations delivery across the employee lifecycle (onboarding, offboarding, job changes, promotions, transfers, manager updates) that ensures flawless execution of processes and systems while ensuring compliance with legal and regulatory requirements, and supports our digital-first approach
Transform HR service delivery experience to an Agentic first model, improving employee experience and operational efficiency
Lead the global People Operations team, providing direction, coaching, and performance management to foster a high-performing, engaged team
Establish comprehensive documentation (playbooks and runbooks) for all operational processes, and institute ongoing training to ensure team knowledge and proficiency
Collaborate with Data Management to ensure compliance with all Audit and regulatory standards throughout the employee lifecycle, guaranteeing consistent workflow delivery
Oversee day-to-day operations of Workday transactions and requests, managing urgent or sensitive tasks as needed, and troubleshooting inquiries related to processes and systems
Track and analyze people operations metrics, including efficiency, effectiveness, and compliance
Manage general HR inquiries and COE requests on policies, benefits, employee data, and verifications leveraging AI and the ServiceNow ticketing system with rigorous commitment to service deadlines and a high customer experience
Lead ad-hoc projects, process improvements, and documentation for People Operations, Data Management, and HR teams, with increasing responsibility for ownership and maintenance
Perform additional responsibilities based on business needs
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
8+ years of progressive experience in HR Operations or a related role in a complex, scaling environment
4+ years of managing global remote teams to deliver their work in a high-stakes, detail-oriented work environment
Experience with Workday (data model, reporting, security, and the operational impact of configuration decisions across core HR processes)
Experience working in virtual teams across multiple regions, time zones, and cultures across the world
Experience designing and evolving an AI-first HR service delivery model (e.g., ServiceNow), including intelligent intake, automated routing and response, and SLA optimization
Preferred
HR Credentials (e.g. PHR from the HR Certification Institute)
Exposure to global employment models (multi-country compliance, regional policy alignment)
Experience working with technical and systems teams to implement operational processes
Experience building cross-functional partnerships and influencing cross-organizational teams
Experience using AI tools (Gemini, NotebookLM, or Glean) to automate repeatable processes that boost productivity and enhance customer experience
Strong analytical and problem-solving skills with high attention to detail and operational rigor
Ability to communicate effectively, translating complex technical information for non-technical audiences and fostering cross-functional alignment
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.
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