Customer Marketing Manager
DocuSign
Customer Marketing Manager
- Location
- AU-NS-Sydney
- Category
- Marketing & Communications
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
Are you tired of "safe" B2B marketing? Do you believe that B2B content should be as engaging as B2C? We are looking for a high-energy, idea-driven Content Marketing Manager (APAC) to redefine how we tell our story across the region. This isn't just a writing role. We want an AI-native marketer who views generative AI as a superpower to scale creativity and impact. Whether you come from a fast-paced agency, a SaaS powerhouse, or a deep-dive publishing background, if you have a point of view on how to make B2B content actually worth reading, we want to talk to you.
This position is an individual contributor role reporting to the Sr. Director, APJ Marketing.
Responsibility
Collaborate intensely with integrated marketing teams to build regional campaign assets that don't just "fill a gap" but actively move customers through the journey
Partner closely with the Comms Manager to develop and distribute high-signal thought leadership that positions us as the authority in the APAC market
Lead the charge in leveraging Generative AI for ideation, drafting, and editing
Stay at the forefront of new tools to maximize productivity without sacrificing brand soul
Work with Product and Solutions Marketing to craft compelling content for regional events that turns attendees into advocates
Identify and create compelling customer success stories aligned with regional use-case priorities, ensuring our "proof" is always up to date
Own the full content lifecycle. You’ll ensure our messaging is consistent, polished, and delivered on time across multiple APAC markets
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
4+ years of experience working in marketing within the business to business technology industry
BA/BS in marketing, business or related field
Experience creating content for digital channels
Experience using AI tooling for content development
Preferred
B2B SaaS experience
Experience working for a US-based technology company
Experience with WordPress, Google analytics, and the top social channels
Strong written communication and presentation skills
Project management skills
A great team player, enthusiastic and proactive
Editorial mindset that seeks to understand what audiences consume and how to create it
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.