Senior Manager, Learning & Onboarding
DocuSign
Senior Manager, Learning & Onboarding
- Location
- IE-Remote
- Category
- Sales & Partnerships
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
As a Senior Manager in Global Learning and Onboarding, you will lead a team of high-performing professionals to deliver outcomes that directly support Docusign’s strategic priorities to drive customer success. This position leads both the Onboarding Consulting and Docusign University teams serving customers in the EMEA region. You will set clear direction, define standards of excellence, and drive execution across complex, cross-functional initiatives. You will coach and develop managers and individual contributors, build scalable processes, and use data to inform decisions and measure impact.
This position is a people manager role reporting to the Vice President, Global Learning & Onboarding.
Responsibility
Define the vision, strategy, and success metrics for EMEA Learning and Onboarding, aligned to company and functional goals of customer success, product adoption, and time to customer value
Lead a team of both individual contributors and managers to deliver high-quality work on time and within budget, removing blockers and clarifying priorities
Drive operational rigor through goal setting, review cadences, and data-driven decision making (e.g., dashboards, scorecards, retrospectives)
Collaborate closely with cross-functional partners (e.g., Product, Engineering, Sales, Marketing, Customer Success, Finance, People Team) to plan, execute, and optimize joint initiatives
Establish and continuously improve processes, documentation, and standards that enable the team to scale efficiently
Build, mentor, and retain a diverse, high-performing team; provide clear expectations, actionable feedback, and growth opportunities aligned to level expectations
Anticipate risks and dependencies; develop mitigation plans and communicate tradeoffs and recommendations to senior leadership
Represent the team’s work and impact to stakeholders at multiple levels, including executives
Champion Docusign’s values and foster an inclusive, psychologically safe environment where people can do the best work of their careers
Job Designation
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
Bachelor’s degree or equivalent practical experience
8+ years of relevant professional experience, including significant experience in Customer Onboarding, Education, or Professional Services
3+ years of people management experience leading teams of professionals (P-level roles) and driving results through others
Experience setting strategy, translating it into clear plans, and delivering measurable business outcomes
Experience leading complex, cross-functional projects or programs with multiple stakeholders
Preferred
Experience in a high-growth SaaS, technology, or related environment
Experience managing people managers and/or geographically distributed teams
Demonstrated success building or scaling new programs, services, or capabilities from concept through execution
Familiarity with Docusign’s products, Intelligent Agreement Management (IAM), and/or agreement workflows is a plus
Experience using enterprise tools such as Workday, Salesforce, Google Workspace, and collaboration platforms
Proven ability to coach, develop, and performance-manage team members using clear expectations and feedback
Strong analytical skills; able to interpret data, identify insights, and make recommendations that influence decisions
Excellent written and verbal communication skills; able to tailor messages for different audiences, including executives
Ability to thrive in a fast-paced, ambiguous environment while managing multiple priorities
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.