Sr. Data Quality & Governance Manager
DocuSign
Data Science, Quality Assurance
San Francisco, CA, USA · Chicago, IL, USA · Seattle, WA, USA
USD 177,900-287,425 / year + Equity
Sr. Data Quality & Governance Manager
- Location
- US-CA-San Francisco | US-IL-Chicago | US-WA-Seattle
- Category
- Business/Sales Operations & Strategy
- Position Type
- Regular
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We are seeking a Data Quality & Governance Director to lead the transformation of our Salesforce (SFDC) data ecosystem. This leader will own the strategy and execution for building accurate, scalable account hierarchies and high-quality contact data across a global footprint.
Reporting to the VP of GTM Operations, this is a highly visible role with direct engagement with Sales and GTM leadership. You will combine AI-driven automation, enrichment strategies, and a hybrid onshore/offshore delivery model to enable critical initiatives such as territory carving, segmentation, forecasting, and AI adoption. You will Lead a hybrid team consisting of 2–3 direct reports (data analysts / program managers) and 6–8 offshore contractors focused on data cleansing and enrichment
This position is an individual contributor role reporting to the Vice President, GTM Operations.
Responsibility
Own the end-to-end strategy for SFDC data quality, including account hierarchies, contacts, and deduplication
Lead large-scale cleanup and reconstruction of global account hierarchies
Define and enforce scalable standards for global parent-child relationships and account structures
Deploy AI agents and automation workflows to scale data cleansing, matching, and enrichment
Build intelligent data pipelines to reduce manual effort and improve data accuracy
Evaluate and implement emerging technologies to continuously enhance data operations
Lead complex, cross-functional data programs with clear KPIs, milestones, and executive visibility
Manage offshore teams and vendors to deliver high-volume, high-quality data improvements
Establish SLAs, QA processes, and performance tracking frameworks
Own enrichment strategy leveraging providers such as Dun & Bradstreet, ZoomInfo, and HG Insights
Improve firmographic and technographic coverage to support segmentation and targeting
Manage vendor relationships and data quality benchmarks
Partner with Sales, RevOps, Marketing Ops, and Finance to align on data definitions and hierarchy logic
Ensure data readiness for territory carving, account segmentation, and GTM planning
Act as a trusted advisor to GTM leadership on data governance best practices
Establish and enforce data governance policies, ownership models, and standards
Build scalable processes to ensure clean data creation at the point of entry
Monitor data health and drive continuous improvement
Improve global account hierarchy accuracy from 85% to 99%, enabling precise account ownership and territory design
Increase contact coverage across priority segments by 50%, driving improved pipeline generation and engagement
Reduce duplicate rates by 25%, improving data trust and operational efficiency
Enable scalable AI and automation use cases across GTM (e.g., lead routing, scoring, enrichment), powered by clean, structured data
Improve territory balance and pipeline coverage through high-quality, standardized account and contact data
Redesign Public Sector hierarchy in alignment with Sales leaders
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
12+ years of experience in data quality, governance, or data operations in a SaaS or high-growth tech environment
Experience with Salesforce (SFDC), including account hierarchies and contact models
Experience with SaaS GTM models, global account structures, and enterprise customer hierarchies
Experience leading large-scale data cleanup or transformation initiatives
Experience with SQL
Experience with Python for data processing and automation
Eperience with Alteryx or similar data preparation tools
Experience leveraging enrichment platforms such as Dun & Bradstreet, ZoomInfo, and HG Insights
Experience with firmographic and technographic datasets
Experience managing both direct reports and offshore teams
Experience with program management and stakeholder alignment skills
Preferred
Excellent communication with the ability to influence senior leadership
Experience in RevOps, Sales Operations, or GTM systems
Background in global data governance frameworks and MDM
Familiarity with data privacy regulations (GDPR, CCPA)
Familiarity with AI/ML-driven data quality or automation solutions
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.
Based on applicable legislation, the below details pay ranges in the following locations:
California: $177,900.00 - $287,425.00 base salary
Illinois, Colorado, Massachusetts and Minnesota: $170,900.00 - $241,400.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $170,900.00 - $251,325.00 base salary
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
EEO Statement
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.