Role Description

As a Senior TA Operations Program Manager at Dropbox, you’ll lead high-impact initiatives that simplify, scale, and modernize the way we hire. Sitting at the intersection of systems, process, and experience, you’ll own the roadmap for TA operational excellence—working cross-functionally to automate workflows, improve hiring efficiency, and ensure alignment with our broader People tech ecosystem. You’ll apply robust strategic thinking, stakeholder savvy, and a bias for action to improve how we attract and hire top talent.

Responsibilities

• Lead strategic modernization of our TA Operations roadmap, fostering simplification, consistency, and integration across systems to improve recruiter efficiency and candidate experience.
• Lead execution of major system upgrades aligned to the TA modernization roadmap.
• Manage all TA tools and vendors with a focus on improving adoption, tracking usage metrics, and ensuring ROI across the tech stack.
• Own projects end-to-end, from identifying ambiguous operational pain points to launching efficient, data-driven solutions that reduce manual overhead.
• Drive consistency and clarity across the hiring lifecycle, documenting best practices and enabling change management across teams.
• Partner cross-functionally with stakeholders across TA, Workforce Planning, People Tech, Legal, Privacy, and Finance to align systems and operational outcomes with company-wide priorities.
• Apply product management principles in ambiguous environments, prioritizing for impact, delivering ambitious outcomes, and adjusting approaches based on stakeholder and business needs.
• Model operational excellence, mentoring others in structured problem-solving and scalable project planning, and contributing to TA’s long-term strategic roadmap.
• Apply disciplined project-management practices —using systems thinking to map dependencies, build structured plans, influence stakeholders, and drive cross-functional projects from concept to on-time, in-scope, on-budget delivery.
• Proficiency in leveraging design thinking methodologies to deeply understand employee needs, rapidly prototype experience solutions, and implement data-driven iteration cycles that measurably enhance engagement and retention.
• Demonstrate experience leveraging AI tools in the flow of work. Candidates with a pre-existing comfort level and familiarity using AI to enhance productivity are strongly preferred.

Requirements

• 8+ years of experience in Talent Acquisition Operations, HR technology, or a related field, with a proven track record of owning complex, cross-functional projects.
• Deep expertise in ATS and HRIS systems, especially Greenhouse and Workday.
• Ability to identify high-leverage opportunities and drive change through influence - not just ownership.
• Excellent project management and problem-solving skills, with the ability to create clarity from ambiguity and scale repeatable solutions.
• Experience building partnerships across functions and levels, influencing decisions with clear communication and data-backed recommendations.
• High standards for stakeholder experience, prioritizing simplicity, consistency, and impact over process for process’s sake.
• Strong alignment with Dropbox’s values and a passion for operational excellence, equity, and team-wide empowerment.

• Experience leading an ATS migration.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox People Team is designing a workplace where every Dropboxer can thrive. We take a human-centered, HR as a Product approach—treating programs like well-crafted products shaped by employee and candidate needs, informed by data, and backed by actionable insights. Our team continuously innovates to attract, develop, and retain world-class talent while building a culture of experimentation, craft, and community. From fostering connection in our Virtual First model to scaling HR systems and offering personalized learning tools, we build experiences that evolve with our people. We think big, act fast, and adapt with agility—grounded in outcomes, empathy, and clear communication. Areas of work include Talent Acquisition, HR Business Partnership, Learning & Development, Total Rewards, and Employee Experience.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.