Role Description

At Dropbox, we believe in simplifying the way people work together. We provide a range of innovative cloud and AI-based solutions to empower individuals and businesses to collaborate, scale, and grow.

As a Senior Engineering Manager within the Commerce organization, you will lead one of Dropbox’s most business-critical platforms: our internal sales infrastructure. This team owns our Salesforce CRM, CPQ, Billing, and Reseller Portal systems powering the entire managed sales motion from lead creation to deal close to provisioning and revenue recognition.

Impact Areas: You will play a crucial role in areas such as sales process modernization, provisioning architecture, reseller platform development, and operational resilience. You’ll work at the intersection of engineering, sales, finance, and customer support driving change that directly impacts Dropbox’s top-line ARR and enterprise growth strategy.

What You Will Gain: In this role, you’ll gain deep exposure to Dropbox’s GTM stack, partner with senior business leaders across Sales, Finance, and Legal, and influence the platform strategy behind our $300M+ B2B sales motion. You’ll have the opportunity to evolve a hybrid team of full time and contract engineers into a product-driven, resilient engineering organization while scaling both the systems and the people behind them.

Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

Responsibilities

• Own and evolve technical architecture supporting the entire managed sales funnel from lead routing and quoting to provisioning, billing, and revenue operations
• Partner closely with Enterprise Sales, Commercial Strategy & Ops, Finance, and Legal to deliver scalable solutions that enable global growth and reduce operational friction
• Drive results by identifying impactful opportunities and ensuring long-term growth and customer impact
• Inspire your team with a clear direction, fostering an environment where innovation flourishes and bold ideas are encouraged
• Foster talent development by supporting personal growth, career advancement, and diverse hiring practices
• Cultivate a collaborative and inclusive culture, championing team members and upholding our company values
• Ensure software and architecture excellence through quality feedback, risk mitigation, and alignment with technical strategy and business goals

Requirements

• BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience
• 10+ years of software engineering experience, with at least 5+ years in direct management roles.
• Experience managing other Engineering Managers
• Ability to lead hybrid teams with a mix of full time and contract engineers across multiple geographies

Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core and non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.

Preferred Qualifications

• Experience working with or adjacent to CRM, CPQ, Billing, or workflow automation platforms
• Experience supporting Sales, Revenue, or Finance systems at a SaaS company or enterprise software environment
• Background in subscriptions, billing, or payments domains, particularly in systems that handle monetization at scale
• Familiarity with Salesforce ecosystem (CRM, CPQ, Billing)

Compensation

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Engineering Team builds the technology that creates more enlightened ways of working for hundreds of millions of people. Every day, our platforms—including Dropbox Dash, Dropbox Sign, and our core sync engine—handle over a billion files for users worldwide, creating engineering challenges as great as the opportunity for impact. Our software engineering team uses a range of technologies to solve interesting problems, including Python, React, Node.js, JavaScript, MongoDB, PostgreSQL, and Android development. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team. Areas of work include Machine Learning Engineers, Infrastructure Engineer, Product SWE Frontend and Backend, Mobile Software Engineers (iOS and Android), Engineering Manager, Data Engineer, Software Development Engineer in Test, Security Engineering, Site Reliability Engineer, Technical Program Managers, Network Engineer, Datacenter Engineer, Technical Supply Chain Manager and more.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.