Role Description

As part of the Lifecycle Marketing team, the Email Marketing Operations Manager will be responsible for executing and optimizing email campaigns that drive engagement and performance. This role focuses on campaign builds, QA, audience targeting, deliverability monitoring, and reporting using our enterprise ESP, Iterable.

The ideal candidate brings strong technical expertise, a solutions-driven mindset, and deep experience in email operations. You’re energized by solving complex challenges, ensuring data quality and deliverability, and partnering with teams across the business to drive results.

Responsibilities

• Campaign Strategy & Design: Partner with the Lifecycle Marketing team to advise on email campaign structure and translate strategy into scalable, automated programs that drive engagement and results.
• Email Marketing Execution: Build, test, and launch email campaigns in Iterable, ensuring accurate segmentation, targeting, and high-quality execution.
• Template Management: Develop and maintain reusable templates and modular components in Iterable to support efficient and consistent campaign builds.
• QA & Troubleshooting: Own the QA process across all campaigns and troubleshoot technical issues to ensure flawless delivery and strong performance.
• Deliverability & Compliance: Monitor inbox placement, list hygiene, and domain health while ensuring compliance with regulations such as GDPR, CAN-SPAM, and CASL.
• Cross-Functional Collaboration: Collaborate with stakeholders across marketing, sales, and analytics to align on campaign goals, share performance insights, and drive continuous improvement.

Requirements

• Bachelor’s degree in Marketing, Communications, Business, or a related field
• 5+ years of experience in email marketing operations, including 3+ years of hands-on experience using Iterable as the primary enterprise ESP
• Deep knowledge of email marketing best practices, segmentation strategies, and deliverability optimization
• Proven ability to work independently in Iterable, manage multiple priorities, and collaborate in a fast-paced, cross-functional environment
• Familiarity with basic HTML or scripting for email customization and troubleshooting
• Solid understanding of compliance and privacy regulations, including CAN-SPAM, GDPR, and CASL
• Strong project management and problem-solving skills with exceptional attention to detail
• Experience working with a Customer Data Platform (CDP) such as Hightouch or Segment is highly regarded

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Marketing Team shows the world how Dropbox makes work better. We're storytellers and strategists, exploring new ways to connect our products with the people who need them. From product launches to campaign strategy, positioning to digital marketing, we blend creativity with data-driven insights to build our brand and grow our impact. Working across disciplines, you will tap into your own inventiveness while collaborating with teams throughout the organization, including Product, Sales and Engineering. If you're excited about translating complex technologies into engaging narratives and shaping how the world understands and experiences Dropbox, join our Marketing team. Areas of work include Digital Marketing, Brand Strategy, Content Marketing, Product Marketing, Campaign Marketing, SaaS Marketing, Growth Marketing, Marketing Operations, and Customer Insights.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.