Senior ServiceNow Engineer
Dropbox
Role Description
We are seeking a Senior ServiceNow Engineer to lead the design, building, and maintenance of Dropbox's enterprise service management platform. This role is responsible for building advanced workflows, impementing complex integrations, and expanding capabilities across our IT Service Management platform. and related modules (HR, Procurement, Legal, etc.)
As a Senior ServiceNow Engineer on our Corporate Engineering team, you will develop configurations, customizations, and integrations to support critical business needs, while collaborating with service owners, architects, and business partners. This role involves not only hands-on development but also mentoring junior engineers, shaping platform standards, and influencing architectural direction.The ideal candidate has hands-on experience with ServiceNow development, a strong foundation in IT Service Lifecycle (ITIL) processes, and the ability to work independently while collaborating across teams.
Responsibilities
- Design, implement, and optimize advanced workflows, business rules, UI components, and automation across ServiceNow
- Lead configuration and customization efforts, including integrations with third-party systems, enterprise applications, and external tools
- Own technical design decisions and oversee configuration and customization efforts, ensuring best practices, scalability, and security
- Partner with enterprise architects and business stakeholders to define and deliver high-impact ServiceNow solutions
- Mentor and support junior engineers through code reviews, technical guidance, and knowledge sharing
- Provide expert-level troubleshooting and serve as the escalation point for complex ServiceNow issues
- Drive adoption of new ServiceNow features such as AI-driven capabilities, UI Builder, and low-code tools to modernize enterprise workflows
- Define and maintain platform governance, development standards, and documentation
Requirements
- Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience
- 7+ years of hands-on experience with ServiceNow platform development, administration, and configuration
- Strong collaboration and leadership skills, with the ability to influence platform direction and partner effectively across teams
- Advanced proficiency in JavaScript, ServiceNow scripting, and deep understanding of ITIL processes and best practices
- Expert knowledge of ServiceNow modules including Service Catalog, Incident, Change, Knowledge, Workflow, and Orchestration, with strong experience in ITAM and at least one additional enterprise module (HR, ITOM, or similar)
- Proven track record of delivering enterprise integrations (SSO, SAML, LDAP, MID Server, Workday, and other enterprise applications)
- Ability to design and implement scalable automation solutions, leveraging AI/ML features such as Now Assist to improve business processes
Preferred Qualifications
- Experience leading large-scale ServiceNow deployments in global enterprises
- Hands-on experience with HR, Finance, Procurement or Legal ServiceNow modules
- Familiarity with Now Assist or AI-driven automation features in ServiceNow
- Strong knowledge of Jira or other enterprise task management tools
- ServiceNow certifications (CAD, CIS, or equivalent)
Compensation
Dropbox applies increased tax deductible costs (50%) to remuneration earned by certain qualifying employees (to the extent an employee will be involved in the creation of the software as an “author”) for the transfer of copyrights, in accordance with the relevant provisions of the Personal Income Tax Act.
The range listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change.
Please note, OTE are for sales roles only.
Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Dropbox is a Virtual First company and is open to hiring candidates in all authorized locations.
Company Description
Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.
Team Description
The Dropbox Corporate IT Engineering Team provides information technology strategy, systems, and services that enable business success. We test and implement new tools to help Dropboxers work confidently, move fast, and scale effortlessly in a Virtual First environment. As the connective tissue to our company, we source, build, and implement technology solutions that empower and simplify work while meeting the enterprise-level standards Dropboxers expect from a global technology company. Our team combines technical expertise with strategic thinking, creating the foundation for collaboration, creation, and growth. If you're passionate about using technology to shape the future of enterprise solutions, join our Corporate IT Engineering team. Areas of work include Technical Programs, Salesforce Development, IT Infrastructure, Security Operations, Collaboration Tools, Cloud Engineering, Site Reliability Engineering, Enterprise Architecture, Full Stack Development, and Business Systems Analysis.
Benefits
Dropbox is committed to investing in the holistic health and wellbeing of all Dropboxers and their families. Our benefits and perks programs include, but are not limited to:
- Flexible PTO/Paid Time Off, paid holidays, Volunteer Time Off, and more, allowing you time to unplug, unwind, and refresh
- Perks Allowance to be used on what matters most to you, whether that’s wellness, learning and development, food and groceries, and much more
- Mental health and wellness benefits
- Monthly Internet Allowance
- Intern Social Stipend
- Annual Emerging Talent Summit, travel and hotel accommodations provided
Additional benefits details are available upon request.
*Where group plans are not available, allowances may be provided
**Benefit, amount, and type are dependent on geographical location, based upon applicable law or company policy
Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI philosophy.