Role Description

We’re looking for a Staff Product Manager to lead our Account Experience domain. In this role, you’ll define and drive the strategy for how customers securely and seamlessly access their accounts. You will set the vision for modern authentication experiences—ensuring trust, security, and usability at scale—while influencing multiple teams across Dropbox to align on this critical foundation.

• Set multi-year strategy for authentication, MFA adoption, account recovery, and trust signals—aligning security imperatives with user experience.
• Drive cross-product initiatives, such as scaling passkey adoption, reducing password reset rates, and establishing secure recovery systems that cut across business units.
• Shape metrics and success frameworks that capture both user trust and security outcomes, and guide adoption across teams.
• Influence cross-functional partners in Security, Engineering, Research, and Design to create seamless, user-first account flows.
• Balance short-term execution with long-term foundations, ensuring today’s solutions pave the way for durable, scalable account systems.
• Elevate organizational alignment, communicating insights and progress to leadership, while ensuring multiple product areas move cohesively toward a shared vision.

Responsibilities

• Define and evangelize a product vision for the account experience that influences beyond your immediate team.
• Lead a cross-functional working group, ensuring rapid iteration, validation, and alignment across multiple surfaces and products.
• Analyze user journeys and systemic data patterns across Dropbox’s portfolio to identify friction and unlock trust.
• Develop clear product requirements and success metrics, ensuring solutions scale beyond single features to portfolio-wide improvements.
• Manage risks and unblock multiple teams, making thoughtful trade-offs to ensure high-quality, timely outcomes.
• Partner across product areas to build account experiences that are consistent, reliable, and adaptable to emerging security standards.

Requirements

• 8+ years of product management experience, with a track record of launching successful products and features.
• Proven ability to understand customer needs and translate them into products that solve real problems.
• Experience leading teams and working cross-functionally in a collaborative environment.
• Strong written and oral communication skills; able to manage up and ensure stakeholders are aligned.
• Analytical skills to interpret data, identify insights, and inform product direction.
• A scrappy mindset, moving the team forward despite resource constraints and finding lean ways to validate ideas.
• Comfort operating in ambiguous environments, with adaptability to shifting priorities.
• Strong influence and collaboration skills, creating clarity for the team and driving alignment in complex contexts.
• Experience shaping strategy within a product area, and leading projects that require coordination with other teams.

Preferred Qualifications

• Proven experience shaping strategy across multiple product areas with measurable business and customer impact.
• Familiarity with SaaS identity systems, account security, or trust & safety domains.
• Experience defining portfolio-wide measurement frameworks and success metrics.
• Strong product intuition paired with rigorous analytical skills, able to bridge user experience, security, and business outcomes.

Compensation

Company Description

Dropbox isn’t just a workplace—it’s a living lab for more enlightened ways of working. We're a global community of bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you’re meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for hundreds of millions of people worldwide. If you're ready to push boundaries—and yourself— Dropbox is ready for you.

Team Description

The Dropbox Product Management Team envisions and builds the future of work while growing our business, one product at a time. We're strategic thinkers and advocates for our users, crafting solutions that make work more intuitive and joyful. Using data, research, and strategy—and a healthy dose of empathy—we guide cross-functional teams toward the shared goal of creating transformative products that people love to use. If you're passionate about building solutions that reshape how the world works while delighting users in the process, join our Product Management team. Areas of work include Product Management, Product Strategy, User Research, Data Analytics, Product Operations, Growth Strategy, and Go-to-Market Planning.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like Asians at Dropbox, BlackDropboxers, enABLE, TODOS (Latinx), Pridebox (LGBTQ), Vets at Dropbox, and Women at Dropbox.