Role Description

As a Corporate Site Reliability Engineer (SRE) at Dropbox, you will help lead the infrastructure strategy and technical direction of one of the most innovative technology companies globally. Successful candidates will possess a growth mindset, strong accountability and be passionate about designing, building, and securing scalable infrastructure services in a dynamic environment. You will drive improvement projects in automation and observability and effectively handle incidents that arise in a prompt but measured way. In this role, you'll serve as a technical lead of programs related to monitoring, metrics, alerting and reliability throughout the IT Services organization, and contribute to the evolution of our world-class infrastructure while ensuring utmost security and scalability.

Our Engineering Career Framework is viewable by anyone outside the company and describes what’s expected for our engineers at each of our career levels. Check out our blog post on this topic and more here.

Responsibilities

Ensure the reliability, scalability, and performance of Dropbox's infrastructure and services
Collaborate with cross-functional teams to develop and maintain best practices for monitoring, logging, and incident response
Build, Implement and maintain automations & infrastructure-as-code tooling, specifically Terraform, Ansible, and Github Actions as well as custom code platforms
Utilize container orchestration platforms, such as Kubernetes, Amazon ECS and Red Hat Openshift, to manage containers at scale
Manage and optimize monitoring and logging pipelines using tools like Datadog and Cribl LogStream
Drive improvement projects related to service health and visibility for our stakeholders, ranging from developers to business service owners to C-level
Develop and maintain custom tooling and automation scripts in Bash, Python and other scripting languages

On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.

Requirements

5+ years of experience in site reliability engineering or a similar engineering roles with hands-on coding experience
Strong knowledge of AWS services, including EC2, S3, RDS, R53, Lambda, and others
Strong knowledge of Linux administration, internals, filesystems, volume management and specific distro's such as Ubuntu, RHEL, DNS, DHCP
Experience with monitoring and logging tools, Datadog and logging pipeline tools such as Vector or Cribl LogStream
Experience driving one or more transformational programs related to metrics and observability
Experience with scripting in a higher level language (Python preferred)
Experience developing automation to solve infrastructure-related tasks with tools such as Chef/Ansible/Terraform
Experience with log analysis and building metrics, alerts and visuals from log data
Strong proficiency in infrastructure-as-code tools, such as Terraform
Strong Proficiency in Config Management tools specifically Ansible Automation Platform and Chef
Experience with containerization technologies, such as Docker, and container orchestration platforms like Kubernetes or Amazon ECS
Knowledge of LDAP, REST API's and current Auth
Familiarity with GitHub and Git-based workflows
Understanding of RDS databases and network security technologies, such as WAF
Strong problem-solving skills and the ability to work well in a fast-paced, collaborative environment
Excellent written and verbal communication skills

Preferred Qualifications

Experience managing large-scale multi-cloud or hybrid infrastructure.
Strong background in Infrastructure as Code (Terraform, Ansible) and GitOps workflows.
Familiarity with Kubernetes, Docker, and serverless platforms.
Proven track record improving observability, reliability, and incident response.
Understanding of compliance and security frameworks (SOC2, ISO 27001, FedRAMP).
Experience implementing Zero Trust security and access models.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox Engineering Team develops the technology, platforms, and products that create more enlightened ways of working for hundreds of millions of people. Customers rely on Dropbox to manage, share, and collaborate on content seamlessly—our engineering makes that easier and more intuitive than ever before.Our platform features a robust systems software layer that stores and processes exabytes of data, and a suite of growing services that enhance core products like our sharing and sync engine. We’re also driving innovation with new offerings such as Dash, our AI-powered knowledge management engine. Our infrastructure spans high-performance servers and cutting-edge components across multiple data centers worldwide, ensuring reliability, speed, and scalability at a global scale. We think like a startup but build for an enterprise, exploring new possibilities that transform how people work. If you're excited about turning complex technical challenges into intuitive solutions at scale, join our Engineering team.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI Principles.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.