Role Description

Dropbox Corporate IT is looking for an Atlassian Cloud Administrator to own and evolve our Atlassian ecosystem, including Jira Cloud, Confluence Cloud, and Loom Enterprise.

After migrating to Jira Cloud, we are entering the next stage of platform maturity. This role is about more than day to day administration. You will help build a scalable, secure, and intuitive collaboration platform that enables teams across Dropbox to plan, build, document, and communicate effectively.

You will operate as a platform owner, balancing user experience, governance, automation, security, and long term maintainability. You will partner closely with Engineering, Technical Program Management, Security, and cross functional stakeholders to drive standardization and reduce complexity while supporting a global, virtual first workforce.

This is a high impact opportunity to shape how work happens at Dropbox.

Responsibilities

Own and evolve Jira Cloud, Confluence Cloud, and Loom Enterprise as secure, scalable collaboration platforms.
Define and roll out governance standards for workflows, permissions, templates, and information architecture that scale across teams.
Reduce configuration sprawl and platform technical debt to improve maintainability, reporting consistency, and user experience.
Design and implement automation and integrations using Jira Automation, APIs, and scripting to replace manual processes with durable solutions.
Partner with Engineering and TPM teams to align workflows with SDLC best practices and enable consistent execution across orgs.
Improve visibility and confidence in reporting by standardizing configuration patterns and driving adoption of best practices.
Enable async first collaboration by strengthening Loom adoption and defining clear patterns for using video updates effectively.
Maintain platform reliability, security, and operational excellence, including incident response and durable follow through on root causes.
Create and maintain clear documentation, runbooks, and scalable operational practices.

On-call work may be necessary occasionally to help address bugs, outages, or other operational issues, with the goal of maintaining a stable and high-quality experience for our customers.

Requirements

5+ years of experience administering Atlassian Cloud, including Jira Cloud and Confluence Cloud.
Deep expertise in Jira Cloud configuration, including workflows, schemes, permissions, and automation.
Strong experience with Confluence space governance, content structure, and information architecture.
Hands on experience building automations and integrations using REST APIs and scripting (Groovy, Python, or similar).
Experience supporting or administering large scale environments (2,000+ users preferred).
Strong understanding of SaaS governance, security, and compliance best practices.
Ability to work effectively with stakeholders across functions, with clear written and verbal communication.
Comfortable operating independently in a distributed, Virtual First environment.

Preferred Qualifications

Experience managing Loom Enterprise or similar enterprise video collaboration platforms.
Atlassian certifications (for example ACP 100, ACP 120).
Experience leading org wide standardization initiatives and driving adoption through change management.
Demonstrated track record reducing configuration sprawl and platform technical debt.
Familiarity with Agile methodologies and aligning tooling to SDLC workflows.
Experience leveraging AI capabilities within SaaS platforms to improve productivity or support.
ITIL or service management framework experience.

Compensation

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox Corporate IT Engineering Team provides information technology strategy, systems, and services that enable business success. We test and implement new tools to help Dropbox employees work confidently, move fast, and scale effortlessly in a Virtual First environment. As the connective tissue to our company, we source, build, and implement technology solutions that empower and simplify work while meeting the enterprise-level standards Dropbox employees expect from a global technology company. Our team combines technical expertise with strategic thinking, creating the foundation for collaboration, creation, and growth. If you're passionate about using technology to shape the future of enterprise solutions, join our Corp IT team.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI Principles.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

Atlassian Cloud Platform Engineer