Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Compensation section below to see what neighborhoods fall under each Zone.

Role Description

We’re looking for an Operations Lead to act as a bridge between the Office of the CEO (OCEO) and Dropbox’s business units, helping operationalize our company-wide business rhythms with rigor, clarity, and consistency.

Dropbox is an operationally heavy company; we believe that sweating the details of how work gets done drives better results. This role sits at the center of that philosophy. While there are known operating rhythms and mechanisms to support (e.g., planning, roadmapping, launch, QBRs, Board processes), the exact scope of this role will evolve based on where leverage is most needed. We’re looking for someone who can step into ambiguity, identify friction or gaps, and independently shape high-impact solutions.

This is an individual-contributor role requiring comfort working with executive leaders, Chiefs of Staff, embedded operational teams, and EPD partners. The ideal candidate is scrappy, detail-oriented, and systems-minded — someone who can quickly build context, earn trust, and drive clarity in complex environments.

Responsibilities

• Partner with Chiefs of Staff and embedded operational teams to support and strengthen company-wide operating rhythms
• Act as operational “glue” — identify inefficiencies, reduce duplication, and build scalable workflows, systems, and mechanisms that lower operational overhead while preserving rigor
• Uphold and reinforce the quality bar for executive-facing deliverables, including strategic plans, business reviews, board-ready materials, and in-quarter execution updates
• Distill complex processes and expectations into simple, concise guidance and resources accessible to all employees
• Enable Dropboxers at all levels to operate effectively within company frameworks through training, resources, and hands-on support
• Pilot and iterate on improvements to company-wide operating mechanisms, incorporating feedback and learning along the way
• Lead ad hoc projects in support of the CEO’s top priorities, owning work end-to-end from inception to delivery
• Represent the CEO’s vision and priorities in cross-functional contexts while building strong, trusted relationships with internal stakeholders
• Handle sensitive information with discretion and maintain composure while operating in a fast-moving, evolving environment

Requirements

• 8+ years of experience in operations, program management, business operations, product operations, consulting, or similar roles in complex, cross-functional environments
• Demonstrated ability to thrive in ambiguity and independently define scope where it does not yet exist
• Proven experience building, improving, or scaling operational systems, processes, or program management frameworks
• Strong attention to detail paired with the judgment to know where rigor matters most
• Ability to move quickly, make sound judgment calls, and adapt in real time without sacrificing quality
• Excellent written and verbal communication skills, with experience synthesizing complex information into clear, executive-ready outputs, as well as creating simple, concise resources accessible to all employees
• High degree of ownership and independence; able to navigate ambiguity, influence without authority, and drive work to completion across organizational boundaries
• Scrappy and resourceful, with a willingness to roll up your sleeves while also thinking systemically
• Collaborative, team-first mindset with a strong desire to help the broader organization succeed
• Proven ability to remain calm, thoughtful, and effective in high-pressure or high-visibility situations
• High integrity and strong judgment when handling confidential or sensitive information

Preferred Qualifications

• Experience at a SAAS company, working on roadmapping, launch planning, or in product operations

Compensation

US Zone 1

This role is not available in Zone 1

US Zone 2

$143,800—$194,600 USD

US Zone 3

$127,800—$173,000 USD

• US Zone 1: San Francisco metro, New York City metro, or Seattle metro
• US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro)
• US Zone 3: All other US locations

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox Business Strategy & Operations team unlocks the company's full potential by driving strategic initiatives and promoting operational excellence. We combine analytical rigor with creative problem-solving to tackle Dropbox’s biggest opportunities and challenges across all business functions. Partnering closely with Product, Engineering, Sales, Marketing, and Finance, we translate our strategic vision into actionable plans that foster growth, optimize performance, and facilitate informed decision-making. Our work shapes the future of Dropbox by leading cross-functional business planning, developing insights that guide corporate and business unit strategies, creating systems and processes that power scalable success. If you're passionate about strategic thinking, solving complex problems, and making an impact through collaboration, join our Business Strategy & Operations team.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI Principles.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.