Dropbox is a Virtual First company. For this role, we are currently only authorized to hire candidates from the following provinces: Alberta, British Columbia, Ontario, and Saskatchewan.

Role Description

​​GTM TechOps owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. This role sits at the center of that ecosystem.​

​​As a Technical Architect, you will define how our GTM platforms work together in practice. That means translating business strategy and process into scalable system design across Salesforce, marketing automation, customer success, support platforms, and our broader data and AI stack.​

​​This is not a pure “draw the diagram” architecture role. You will work directly with engineering, product, operations, and data teams to ensure what we design is actually buildable, adopted, and durable. You’ll help us move faster with fewer handoffs, while keeping a high bar for data quality, system integrity, and long-term maintainability.

Responsibilities

• Define how systems connect across the full lifecycle (lead → opportunity → close → onboarding → adoption → renewal → expansion).
• Structure solutions around core business capabilities to reduce fragmentation and improve reuse.
• Ensure clean handoffs, consistent data models, and scalable automation across domains.
• Lead architecture for Salesforce, marketing automation, customer success platforms, and support tooling.
• Partner with data teams to align system design with the GTM data model and downstream analytics needs.
• Define how AI is embedded into GTM workflows (agent assist, seller workflows, automation, enrichment).
• Ensure solutions are practical, governed, and integrated into core systems rather than one-off tools.
• Design reliable, scalable integrations across internal and third-party systems.
• Define how systems share data, stay in sync, and interact without conflicts.
• Set and enforce standards for system design, data quality, and technical implementation.
• Participate in cross-functional architecture reviews with Enterprise Engineering and domain architects.
• Evaluate tools and capabilities in the context of the broader ecosystem.
• Drive consolidation and simplicity where possible.
• Partner closely with engineering leads to ensure architecture translates cleanly into execution.
• Mentor engineers and program managers on system design and tradeoffs.

Requirements

• 8+ years of demonstrated success designing and delivering complex, multi-system. architectures within SaaS or comparable environments.
• Deep experience with CRM platforms (Salesforce strongly preferred) and adjacent GTM systems.
• Strong understanding of data modeling, integrations, and system design patterns.
• Experience working across Sales, Marketing, Customer Success, or Support workflows.
• Proven ability to balance speed vs. long-term scalability without over-engineering.
• Comfortable operating in a cross-functional environment with engineering, operations, and business stakeholders.

Preferred Qualifications

• Experience with AI/automation in GTM workflows (agent assist, enrichment, copilots, etc.).
• Background working in a hybrid PLG + sales-led motion.
• Familiarity with modern data stacks (Databricks, reverse ETL, event-driven architectures).
• Exposure to CPQ, billing, or commercial systems.
• Experience navigating platform consolidation or large-scale tech stack simplification.
• Prior involvement in architecture governance or cross-org design councils.

Compensation

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Dropbox Business Strategy & Operations team unlocks the company's full potential by driving strategic initiatives and promoting operational excellence. We combine analytical rigor with creative problem-solving to tackle Dropbox’s biggest opportunities and challenges across all business functions. Partnering closely with Product, Engineering, Sales, Marketing, and Finance, we translate our strategic vision into actionable plans that foster growth, optimize performance, and facilitate informed decision-making. Our work shapes the future of Dropbox by leading cross-functional business planning, developing insights that guide corporate and business unit strategies, creating systems and processes that power scalable success. If you're passionate about strategic thinking, solving complex problems, and making an impact through collaboration, join our Business Strategy & Operations team.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI Principles.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.