Dropbox is a Virtual First company. For this role, we are hiring in Zones 2 and 3. Please refer to our Compensation section below to see what neighborhoods fall under each Zone.

Role Description

GTM TechOps owns the systems, data, and automation that power the full customer lifecycle, from first touch through renewal and expansion. This role sits within that ecosystem, with a focus on enabling our customer-facing GTM teams through AI-powered tools and workflows.

As a Product Manager, GTM Systems, you will define and drive how AI is applied across our GTM systems. This includes identifying high-impact use cases, evaluating and integrating first-party and third-party tools, and ensuring solutions work seamlessly within the broader GTM ecosystem.

You will partner closely with engineering, technical architects, design, analytics, operations, and enablement to turn business needs into production-ready solutions that improve how sales, marketing, and customer teams operate day to day.

You will own the product lifecycle from problem definition through execution and adoption, including rapid prototyping to explore and validate ideas. You will set priorities and make tradeoffs that balance speed with long-term system health.

Success in this role requires strong product judgment, systems thinking, and a practical understanding of applied AI in operational environments.

Responsibilities

Shape and drive the AI roadmap and priorities for GTM systems

Define how AI is applied across customer-facing GTM workflows
Identify, compare, and prioritize the highest-impact opportunities across sales, marketing, and customer success
Balance near-term impact with longer-term platform capabilities such as decisioning and orchestration

Define and operationalize AI-driven workflows

Shape how systems determine and trigger next best actions across the customer lifecycle
Define how customer context, priority, and signals inform decisions and automation
Establish when actions are handled by AI versus human teams, and how those interactions are coordinated

Deliver AI-powered solutions end to end

Translate GTM needs into scalable product requirements
Use rapid prototyping to explore ideas and de-risk decisions early
Lead development from problem definition through launch in partnership with engineering and technical architects
Ensure solutions are embedded in core systems and usable in day-to-day workflows

Drive adoption and business impact

Partner with operations and enablement to drive adoption and change how GTM teams operate
Define success metrics and iterate based on performance and user feedback
Collaborate with engineering, technical architects, design, analytics, operations, and enablement to align on priorities, tradeoffs, and execution

Requirements

Demonstrated product management experience, preferably in SaaS or internal platforms
Strong understanding of CRM and GTM systems such as Salesforce and adjacent tools
Proven ability to set product direction, prioritize effectively, and drive execution across cross-functional teams
Strong analytical skills, including defining metrics and making data-informed decisions
Experience evaluating and integrating third-party tools alongside first-party development
Familiarity with applying AI to business workflows such as automation, decisioning, or copilots
Ability to operate with speed and make sound tradeoffs under ambiguity
Clear communication skills and ability to align engineering, technical architects, analytics, operations, and enablement stakeholders

Preferred Qualifications

Experience with AI/automation in GTM workflows (agent assist, enrichment, copilots, etc.)
Experience working in hybrid PLG and sales-led environments
Experience with tools for experimentation, analytics, or workflow automation
Experience driving simplification or consolidation across a fragmented tool or system landscape
Experience leveraging AI/LLM-powered tools and workflows to improve product experiences, accelerate experimentation/analysis, and inform product decision-making (e.g., prototyping, AI-assisted analytics/insight generation).

Compensation

US Zone 1

This role is not available in Zone 1

US Zone 2

$172,900—$233,900 USD

US Zone 3

$153,700—$207,900 USD

The range(s) listed above is the expected annual salary/OTE (On-Target Earnings) for this role, subject to change. Please note, OTE are for sales roles only.

Salary/OTE is just one component of Dropbox’s total rewards package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Dropbox takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location/metropolitan area, skillset, and peer compensation. We target most new hire offers between the minimum up to the middle of the range.

Dropbox uses the zip code of an employee’s remote work location to determine which metropolitan pay range we use. Current US Zone locations are as follows:

US Zone 1: San Francisco metro, New York City metro, or Seattle metro
US Zone 2: California (outside SF metro), Colorado, Connecticut (outside NYC metro), Delaware, Illinois (Chicago metro), Indiana (Chicago metro), Maryland, Massachusetts, Michigan (Chicago metro), New Hampshire, New Jersey (outside NYC metro), New York (outside NYC metro), Oregon, Pennsylvania (D.C. metro), Pennsylvania (outside NYC metro), Texas (Austin metro) Virginia (DC metro), Washington (outside Seattle metro), Washington DC metro, West Virginia (DC metro), Wisconsin (Chicago metro)
US Zone 3: All other US locations

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

Dropbox Product Managers are systems thinkers, problem solvers, and communicators who translate complex workplace challenges into intuitive, scalable solutions. Our PMs lead with insight and empathy, shaping the future of work through tools that help individuals and teams within businesses stay organized, collaborate seamlessly, and tap into the power of AI. We work across the full product lifecycle, from 0→1 vision setting to iterative evolution, partnering closely with design, engineering, research, and go-to-market teams to deliver products that millions of people trust. As part of our PM team, you’ll help shape ambitious bets that are redefining how teams work, like Dropbox Dash, a new AI-powered way to find and organize knowledge, or evolve the core Dropbox experience used by millions of users to adapt to how work gets done in the future. If you're excited by the challenge of reimagining how the world works from first principles and scaling delightful, high-impact products, we’d love to meet you.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. See our AI Principles.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.