Role Description

You will act as the primary regional business partner for sales executives, supporting sales planning, territory and quota execution, forecast interpretation, operational improvements, and translation of strategic priorities into clear execution plans. You’ll drive process clarity, pipeline health, forecasting hygiene, and cross-functional governance, using AI and automation-enabled workflows to reduce manual reporting effort while maintaining strong human judgment over business recommendations.

Drive operational excellence in account segmentation, territory planning, and execution, building the frameworks and analyses that guide how we assign and manage books of business.
Support forecasting accuracy, pipeline health, and performance visibility through standardized reporting workflows, executive-ready insights, and continuous improvement of data quality and instrumentation.
Own, scale, and uplevel Run-the-Business (RTB) processes that are critical to keeping Sales. running seamlessly—driving accuracy, speed, and continuous improvement.
Lead cross-functional initiatives with teams, including Sales, Marketing, Operations, Finance, Legal, HR and Product to drive alignment and support decision-making.

Responsibilities

Own regional operating cadence, pipeline inspection, forecasting support, and performance reviews, using standardized templates and AI-assisted synthesis where appropriate.
Partner with systems and data teams to automate recurring reporting, pipeline hygiene checks, manual workflow steps, and exception tracking.
Analyze large datasets to identify trends and risks, validate AI- or dashboard-generated insights, and provide recommendations to improve sales performance and efficiency.
Work with systems and data teams to enhance workflows, automate manual tasks, and drive efficiency across the Sales organization.
Lead cross-functional issue resolution across Sales, Marketing, Operations, Finance, Legal, HR, and Product, ensuring decisions are aligned and execution is clear.Primary business partner and strategic support for Global Sales Leaders. Collaborate with Sales leadership to develop and implement strategies to optimize sales performance.
Primary point of contact for identifying sales improvements and coordinating solutions across GTM systems, Enablement, Reporting, Comp.

Requirements

Bachelor's degree or equivalent practical experience.
8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 6 years of experience with an advanced degree.
4 years of experience working with executive stakeholders.
Experience using AI, automation, or analytics tools to improve forecasting, pipeline inspection, reporting, workflow efficiency, or sales operations decision support.
Demonstrate ability to responsibly use AI or automation tools to synthesize data, improve operating workflows, and validate outputs before making business recommendations.
Professional working proficiency in English is required as this role regularly collaborates with global team.

Durable Skills

AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:

Awareness: Understand yourself and others.
Judgment: Evaluate information and make decisions in complex situations.
Adaptability: Learn, adjust, and stay effective through change.
Connection: Communicate, collaborate, and build trust.

To learn more about why these skills matter and what the data shows about thriving through change, read this blog post from our Chief People Officer, Melanie Rosenwasser.

Company Description

Dropbox isn’t just a workplace—it’s a living lab for designing a more enlightened way of working. We’re a global community of bold visionaries and resourceful doers shaping the future of Dropbox and, in turn, the future of work. Our Virtual First model combines the autonomy of a distributed workplace with the power of human connection, creating space for meaningful work and lasting relationships. With a startup mindset and enterprise-level opportunities, we expect Dropbox employees to think critically, stay curious, and use modern tools, including AI, to improve how work gets done. Here, you can be who you are and grow into who you’re meant to be. You own your impact, helping make work more intuitive, joyful, and human for yourself and hundreds of millions of people worldwide. If you’re ready to push boundaries and challenge yourself, Dropbox is ready for you.

Team Description

The Company Strategy & Operations team (CS&O) is part of the Office of the CEO (OCEO). We partner with Dropbox’s most senior leaders to drive the CEO’s vision forward by bringing focus and structure to the company’s most important work. Our team combines strategic thinking with strong operations — we ask the right questions, navigate ambiguity, and partner with teams to help maintain alignment. Whether we’re shaping strategy, managing operating rhythms, or driving cross-functional collaboration, we do it with clarity, humility, and impact. If you thrive in complexity and enjoy building alongside others — you’ll find your people here.

Virtual First

Dropbox’s Virtual First way of working is designed to help people do their best work with flexibility, autonomy, and connection. Day to day, teams work remotely with nonlinear schedules and core collaboration hours that support deep focus and individual working styles. We prioritize asynchronous communication to improve clarity, respect deep work time, and reduce unnecessary meetings. While remote work is the primary experience for our employees, we also prioritize intentional, in-person connection. We bring teams together through regular team gatherings, on-demand workspaces, and Dropbox Neighborhood events in order to strengthen team cohesion, foster creativity, and enhance momentum. Virtual First is built to provide the same access to opportunity, growth, and impact for everyone, regardless of location.

This role requires travel to offsites and various other team gatherings (approximately 5-10% of the year or 2-3 days per quarter). We provide advance notice when possible and encourage candidates to discuss any accommodation needs during the interview process.

AI Fluency

AI fluency is a core part of how we work and grow. It’s not about being an expert—it’s about using these tools thoughtfully and effectively to improve your work and support others.

We look for four key behaviors in candidates:

Ownership: You use AI responsibly by protecting data, applying sound judgment, and taking accountability for the quality and accuracy of your work.
Experimentation: You explore new AI capabilities and apply them to improve workflows within approved tools and practices.
Leverage: You use AI to enhance thinking, improve efficiency, and increase your impact and your team’s.
Learning: You stay current on emerging AI tools and trends, continuously build your skills, and share what you learn with others.

Together, these behaviors help build a workforce where technology amplifies human judgment, creativity, and impact.

Dropbox supports responsible use of AI for preparation, but misrepresentation of skills or experience is not permitted. To learn more, see our approach to AI in hiring.

Dropbox is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work.

Senior Sales Operations Manager - Japan