THE COMPANY
Duetto offers an open and collaborative work environment and believes that by cultivating a team with diverse backgrounds, perspectives, and experiences, it will continue to lead the industry with its cutting-edge platform-based hospitality technology.

POSITION SUMMARY AND OPPORTUNITY

We are an ambitious, well-funded, high-growth global technology company transforming the hotel industry. At Duetto, we are passionate about creating innovative solutions to help hoteliers thrive. Although we work hard and operate at “Duetto speed,” the work atmosphere is casual, flexible, collaborative, and most of all, fun.

Our technology stack includes Java server technologies, NoSql, Github, single-­page JavaScript web techniques (jQuery, Backbone, React, and RequireJS), and patent­-pending analytical methods on top of MongoDB and AWS. We use Terraform to manage our infrastructure and Chef as a configuration manager.

KEY RESPONSIBILITIES

• Design and implement infrastructure to internally migrate key systems while maintaining uptime and high quality for customers.
• Design, implement, test, and maintain tools and processes for all operational aspects of hosting SaaS products on AWS.
• Work closely with developers to ensure the reliability, performance, scalability, and security of servers and applications.
• Build and maintain key parts of our system with a focus on robustness, security, and uptime.
• Communicate cross-team and drive positive engagement.
• Proactive security awareness, preparedness, and initiative.
• Be the last line of support for services that thousands of customers (hotels, resorts, casinos, etc.) around the world depend on 24/7.

REQUIREMENTS

• 5+ years of experience in an Ops, DevOps or SRE role.
• Experience in System Design and Architecture.
• Engineer-level experience with networking and security concepts.
• Experience collaborating with engineers on architecture decisions.
• Experience administering Cloud Computing Services such as AWS (preferred), Azure, or GCP, including working knowledge of permissions structures, multi-account management structures, and single sign-on(SSO).
• Experience with AWS ecosystem tools such as AWS IAM, VPC, EC2, ELB, RDS, S3, Lambda, API Gateway, Secrets Manager, KMS, CloudWatch, CloudTrail..
• Experience with security compliance certifications such as SOC2.
• Experience working in an environment with a heavy emphasis on DevOps and Service Reliability mindset.
• Experience provisioning, configuring, administering, and using enterprise monitoring ecosystems like Prometheus, Grafana, DataDog or similar.
• Experience with CI/CD Tools such as GitHub, GitHub Actions, JFrog Artifactory, Jenkins, and GitOps methodologies.
• Experience using and writing infrastructure-as-code using Terraform.
• Experience managing infrastructure and contributing as part of a multi-user infrastructure team, using Terraform and associated toolsets. Relevant SOC2 experience is also a plus.
• Fluency in reading Ruby, Bash/Zsh, HCL, Python and Javascript.
• Strong troubleshooting and root cause analysis skills.
• Experience constructing and maintaining build/deploy automation tooling.
• Participate in weekly on-call rotation.
• Ability to work both independently and within a team environment.
• A passion for technology with a drive to stay up to date with technology and best practices.

Nice to have

• Understanding of fundamentals behind load balancing technologies. Experience configuring Layer 7 load-balancing is a plus. HAProxy is a plus.
• Experience with containers and container orchestration tools such as ECS/EKS (a plus).
• Experience with configuration-management toolsets such as Chef or Puppet.
• Fluency in reading Java.

PROFILE OF THE IDEAL CANDIDATE

• Team Player - Works well with others, highly collaborative and acts as a strong partner to other team members and functions.
• Execution – Desire to work on a fast paced team and help set direction and architecture.
• Creativity – Thrives in an environment without a set playbook.
• Quality - Takes pride in delivering robust and high quality implementations.
• Ownership - Enjoys owning and driving projects.

About Duetto
Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit https://www.duettocloud.com.