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Program Delivery Manager

Emeritus

Emeritus

Denver, CO, USA · Remote
Posted on Friday, June 21, 2024

REMOTE – UNITED STATES / DELIVERY – PROGRAM DELIVERY MANAGER / PERMANENT

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SEND RESUME TO: [email protected]

About Us

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

About the role:

Reporting to the Senior Program Delivery Manager, the Program Delivery Manager will play a critical role in the delivery of a portfolio of professional certificate programs and accelerated leadership programs in partnership with top-ranked universities.

This role will be responsible for the end-to-end delivery of our programs. The successful candidate will focus on driving learner satisfaction, learner completion and online delivery at scale. This role requires a process-oriented and detail-oriented person who has a passion for making a difference.

As we operate in a fast-moving environment, this role will work with a great deal of autonomy and flexibility, while being supported by a collaborative, global team.

How you will make an impact:

Partnership Management

  • Manage internal and external stakeholders by maintaining healthy relationships across Outreach, Admissions, Design, and University Partnerships.
  • Provide relevant information on the health of the program to cross-functional stakeholders, and to university partners.
  • Provide detailed feedback to stakeholders on the quality of the online program elements and their impact on participant experience.

Program Management

  • Own and effectively manage the learner (customer) journey, focused on satisfaction and completion.
  • Provide exceptional support at-scale and engage “at-risk” participants.
  • Drive efforts to help discover program insights and respond to changing learner expectations and needs.
  • Responsible for key performance indicators that measure and track learner engagement, escalation process, and customer delight.
  • Coordinate guest speaker sessions, mentorship activities, and other program delivery elements.
  • Oversee a team of Course Leaders including onboarding, coordinating schedules, and timely response to participants.

Project Management

  • Propose and develop solutions to continuously improve the overall learner experience.
  • Coordinate with Senior Program Delivery Manager on course leader budgeting and hiring.
  • Work cross-functionally and proactively to improve program delivery processes.

Requirements:

  • Bachelor’s degree required.
  • 4-7 years of experience in managing and scaling learner/customer experience.
  • Experience working within the education industry preferred.
  • Passion for learner centricity, learner success, and impact through education.
  • Outstanding organizational and communication skills.
  • Growth mindset with a comfort level navigating change and building processes.
  • Ability to operate independently as part of a remote team in a way that cultivates trust and builds strong relationships.
  • The ability to execute and influence across a fast-paced, high growth global organization.

Compensation and Benefits:

Applicants must be currently authorized to work in the United States on a full-time basis. The compensation for this position ranges from $65,000 – $75,000 annually. Pay will be determined on several factors including but not limited to location, skills, experience and may vary from the range listed above. Additional compensation includes industry leading benefits Emeritus provides, such as a comprehensive benefits package, 401K savings plan, company holidays, flexible PTO, parental leave, and education benefits just to name a few.

EMERITUS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.