The Global Operations, Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of focused support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.Integrity Operations' focus is on mitigating real-world harm to protect our community of users, improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to harm reduction and support at scale.Fraud & Scams in a key integrity priority for Meta and this team operates across the full spectrum of the company's focused efforts to reduce prevalence of scam on our apps and services to mitigate risk to user and improve business experiences.

Project Manager, Fraud & Scam Operations Responsibilities:

• Own, develop, execute and manage integrity support strategies for Meta products with Product, Engineering, Operations and Policy teams
• Develop, maintain and continually improve human review workflows. Track and analyze key operational metrics and ensure key performance indicators/service goals are met
• Work with vendors to develop, support and improve scaled solutions supporting Meta’s global user base
• Analyze data, identify trends for harm on the platform and provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
• Work with cross-functional partners to provide escalation support on our existing suite of products
• Drive end-to-end management of large-scale, transformative programs including supporting a broad scope of projects globally
  
  

Minimum Qualifications:

• 4+ years of experience working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team
• 3+ years of project/program management experience driving end to end initiatives
• Experience leading process improvement projects across a cross-functional landscape
• Experience working in, communicating with, and leading global cross-functional project teams
• Experience communicating with a variety of audiences, including engineering and technical teams
  
  

Preferred Qualifications:

• 1+ year of experience working with data analysis (eg SQL) and data visualization (e.g. Tableau) tools
• Experience with online T&S issues, particularly Fraud & Scams
• Experience with vendor management & scaled online operations
• Experience with scaled quality management process and business metrics
• Experience with GenAI tools and annotation labelling training & operations
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

$93,000/year to $136,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.