The EMEA Crisis Management Lead is a key member of Meta’s Global Security Operations Centre (GSOC) team, responsible for leading crisis management and response activities across the Europe, Middle East, and Africa (EMEA) region. This role ensures Meta’s business operations are prepared for, can respond to, and recover from disruptive events, safeguarding people, operations, business, and reputation

Crisis Management Lead, EMEA Responsibilities:

• Develop, implement, and maintain crisis management plans and playbooks tailored to EMEA risks and regulatory requirements
• Maintain Crisis Management Team rosters, accommodating organizational changes, role transitions, and evolving needs
• Support and develop training programs that adapt to emerging threats and changing organizational needs
• Design and facilitate crisis simulation exercises reflecting evolving risk landscapes and operational realities
• Maintain organizational wikis and knowledge systems amid ongoing process improvements and updates
• Conduct risk assessments and scenario planning for regional and site threats (e.g., geopolitical, natural disasters, cyber incidents)
• Support the development of site operational continuity in line with the Enterprise Business Continuity Plans
• Lead and coordinate real-time crisis response efforts for incidents impacting Meta’s EMEA operations, including outside of business hours
• Serve as the primary point of contact for crisis escalation, working with cross-functional teams (Global Security, Global Business Group, Legal, Communications, HR, etc.)
• Build and maintain relationships with internal GWS stakeholders and cross-functional teams within Meta across EMEA
• Provide crisis management training and awareness programs for local teams
• Conduct post-incident reviews and lessons learned sessions
• Drive improvements in crisis management processes, tools, and reporting
• Leverage AI to increase efficiency in the overall resilience framework
• Deliver timely and accurate updates to leadership during incidents
• Prepare regular reports on crisis readiness, incidents, and mitigation actions
• Ensure metrics are accurate and up to date
  
  

Minimum Qualifications:

• 5+ years of experience in crisis management, business resilience, or emergency response, preferably in a multinational environment
• Extensive knowledge of the EMEA regulatory landscape and crisis risks
• Proven communication, leadership, and stakeholder management skills
• Experience working under pressure and making decisions in fast-paced, ambiguous situations
• Experience with crisis management tools, platforms, and reporting
• Bachelor’s degree or related experience
  
  

Preferred Qualifications:

• Multilingual (English required, additional EMEA languages a plus)
• Professional certifications (e.g., CBCP, ISO 22301, CEM)
• Experience working in technology or global organizations
• Experience working within an AI-native environment and/or leveraging AI-supported workflows
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.