The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. Leading with care and empathy, we develop efficient processes, systems, and programs. We aim to ensure employees feel supported and have the resources they need during the most important moments so they can do the best work of their careers. This People Service Intake and Transformation Lead plays a pivotal role on the People Services & Delivery (PSD) team. This position combines core functions of service delivery, governance, and continuous improvement with strategic transformation and integration initiatives. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, navigates ambiguity, and can seamlessly shift between sustaining daily operations and driving high-impact, project-based work. This person does not need to have the “correct” answer to everything but, rather, should quickly drive the conversation toward a productive, programmatic solution. We’re looking for a hands-on, forward-thinking leader who isn’t afraid to roll up their sleeves and dig into the details to get the job done. The ideal candidate is highly adaptable, able to manage shifting priorities and operate effectively in a fast-paced, ambiguous, high-stakes environment.

People Service Intake and Transformation Lead (M&A) Responsibilities:

• Strategic Transformation & Integration: Play a crucial role in people-related transformation projects, including Mergers & Acquisitions (M&A). This includes evaluating the HR landscape, conducting due diligence, defining people strategies that align with business objectives, developing workforce plans, and leading change and integration processes
• Overall People Lead for M&A: Responsible for directing all people-related workstreams throughout the integration lifecycle. The position requires developing and managing detailed project plans that include communications, change management, timelines, and critical milestones
• Cross-Functional Collaboration: Partner closely with a wide range of stakeholders, including leaders across People@, cross-functional teams, business sponsors, and external partners. You will build trust, manage communication channels effectively, and ensure alignment across all organizational levels to achieve shared goals
• Continuous Improvement & AI Adoption: Innovate and seek out opportunities to leverage AI and automation. Reduce manual work, improve consistency, accelerate resolution times, and enhance the overall employee experience, while maintaining governance and data privacy standards
• 25% domestic/international travel anticipated
  
  

Minimum Qualifications:

• 12+ years of experience in program management, business transformation, or operations leadership roles
• Experience leading multiple global projects from initiation to completion, adept at maintaining complex project plans, managing cross-functional dependencies, and ensuring accountability to meet fast-paced deadlines
• Demonstrated ability to lead people-focused service delivery teams, developing efficient processes, systems, and programs that prioritize care, empathy, and employee experience
• Experience establishing, building, and managing working relationships with both internal and external teams, including leadership levels – with proven ability to lead without authority
• Experience leveraging project, relationship, and risk management methodologies/strategies, with demonstrated critical thinking and thought leadership
• Track record of critical thinking, complex problem solving, challenging the status quo, and developing efficient workflows/engagement models
• Strong communication and interpersonal skills, influential to stakeholders and cross-functional teams
  
  

Preferred Qualifications:

• Bachelor's degree in Business, or equivalent experience
• Experience working with or supporting a global customer/user base
• Solutions driven, outside of the box thinker, with the ability to take full ownership of enhancing M&A People programs and end to end People operations
• Knowledge of HR best practices, legislative, and regulatory constraints
• Knowledge and understanding of the tech / software industry business models and core processes
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

$174,000/year to $244,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.