The Research Program Manager (RPM) is responsible for driving operational rigor and strategic program management for Facebook’s UX Research team, specifically focused on accelerating the impact of research on Facebook's core product experience. This role partners closely with product and cross-functional partners to build, scale, and optimize research programs, including managing global participant panels, vendor-led studies, and specialized tooling, to enable impactful, high-quality work. The RPM is a strategic operator who ensures research initiatives—from planning to execution and communication—are aligned with product roadmaps and delivered with efficiency.

Research Program Manager, Facebook Responsibilities:

• Map and audit UXR processes end-to-end across the Facebook pillar to identify areas of inefficiency, duplication, and overlap — building a clear picture of where time is lost and where streamlining will have the highest return
• Develop a unified rolling research strategy across 5+ continuous programs, and introduce an automated triage and intake process that routes incoming projects to the right program, method, and resource — reducing the time researchers spend figuring out where to start
• Identify participant engagement gaps across all recruitment tactics — HIVE, Participant Engagements, third-party panels, list pulls reliant on data science partners — with the goal of reducing time-to-recruit and eliminating the bottlenecks that delay studies before fieldwork even begins
• Drive adoption of AI-enabled tools as GRO's roadmap delivers them — translating platform capabilities into practical workflow changes, running pilots with Facebook research teams, and iterating based on feedback
• Own the monitoring of survey pool utilization, routing approvals, enforcing governance thresholds, and proactively managing capacity so that studies don't get delayed due to budget constraints
• Coordinate across Facebook's research teams to balance survey pool usage, flag over-utilization before it becomes a blocker, and implement process improvements (vendor augmentation, approval workflow changes) that prevent recurring bottlenecks
• Keep workflows and documentation evergreen while querying tactical survey implementation needs
  
  

Minimum Qualifications:

• 7+ years of experience in research operations, program management, or a related field within a technology or insights organization
• Experience diagnosing and fixing operational process issues — identifying bottlenecks, redesigning workflows, and measuring improvement
• Experience managing budgets or resource allocation programs with competing demand across multiple teams
• Analytical skills with experience in operational reporting and data-driven decision making
• Experience working directly with UX research, market research, or product research teams
• Fluent in using AI tools and workflows to drive productivity, project management, and cross-functional collaboration
• Understands how AI is reshaping business problems, products, and processes—can identify opportunities to leverage AI for business impact and operational efficiency
  
  

Preferred Qualifications:

• Experience with participant management platforms and panel operations (Rally, Alida, Qualtrics, or similar)
• Hands-on experience applying AI/ML tools to automate or accelerate operational workflows
• Experience managing rolling or continuous research programs
• Background in vendor management and cost optimization within a research or insights context
• Experience operating in a matrixed organization where you partner with centralized functions but are embedded in a specific business unit
• Understanding of research governance, data privacy, and regulatory compliance in a research context
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

$118,000/year to $170,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.