We are seeking a Manager to lead the Product Quality and Experience (PQX) Programs team within Meta's Global Experience (GX) organization. This team drives the programs, tools, and processes that ensure product quality for users across languages and markets worldwide. The Manager will own a portfolio spanning vendor engagement and operations, in-market testing (functional, payments, and market readiness), access management, and AI-driven quality automation. This role requires someone who can operate at the intersection of AI and product quality, guiding the team through Meta's shift to AI-native workflows while maintaining rigor in program execution and vendor operations at scale.

Enterprise Program Management Manager, Product Quality Programs Responsibilities:

• Lead and manage a team of 6-9 program managers responsible for Product Quality and Experience programs, including quality automation, vendor engagement and access management, in-market functional testing and insights
• Drive the Product Quality and Experience rhythm of business, including planning cycles, goal-setting, roadmap execution, program reviews, and reporting to leadership
• Partner with QA Engineering, Product, and cross-functional teams to design and execute programs and solutions that deliver measurable improvements to product quality for non-English language users
• Lead adoption of AI and automation across quality programs, identifying opportunities to replace manual testing workflows with AI-native and agentic approaches, guiding the team on evaluating and piloting agentic solutions
• Define and manage program metrics, including quality signals, operational efficiency, and budget/ROI tracking, using data to inform decisions and communicate progress to leadership
• Ensure compliance across all program areas, including vendor access policies, contingent workforce regulations, and documentation standards
• Manage team performance, career development, and hiring to build and retain a team that expects and embraces change while delivering on multiple key programs across different business groups and stakeholders
• Participate in cross-team initiatives, including collaboration with Internationalization Programs on shared testing strategy and the broader PQX Circle on quality roadmap alignment
  
  

Minimum Qualifications:

• Bachelor's degree in Business, Engineering, Computer Science, or a related field or 4+ years equivalent experience
• 10+ years of experience in program management, technical program management, or product quality operations
• 3+ years of experience in people management, including managing individual contributors and developing talent
• Experience building or operating programs that apply AI or automation to testing, quality assurance, or operational workflows
• Experience managing vendor or contractor programs at scale, including vendor operations, compliance, and cost management
• Experience partnering with engineering and product teams to define and deliver programs that achieve business outcomes
• Experience with data analysis to inform program decisions and communicate impact to leadership
  
  

Preferred Qualifications:

• Experience in QA, testing, or product quality domains
• Experience with internationalization, localization, or global product operations
• Experience managing complex multi-vendor ecosystems with onshore, offshore, and nearshore resources
• Familiarity with contingent workforce compliance and access management policies in a large technology company
• Background in driving organizational change, including workforce transitions to new tools or methodologies
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

$189,000/year to $258,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.