Meta's Reality Labs (RL) is seeking a Logistics Operations Program Manager (OPM). The OPM will enable RL product roadmaps by managing and scaling prototype fulfillment operations. This professional will be responsible for end-to-end execution of prototype device movements—translating ambiguous product needs into operational plans, ensuring secure and compliant handling, and delivering predictable service levels across a global network. The OPM will improve cycle time, reliability, and customer experience for engineering and product teams, while strengthening operational mechanisms, metrics, and tooling to support rapid iteration in a high-change environment.

Reality Labs (RL) Logistics Operations Program Manager Responsibilities:

• Own prototype fulfillment operational programs end-to-end (intake, prioritization, planning, execution, and post-mortems) to enable RL product development timelines
• Be the primary liaison between broad internal teams and third-party logistics service providers
• Partner cross-functionally with Product Engineering, Prototype Programs, Security, Shipping Vendors, and Internal customers to align requirements and deliver on-time, compliant shipments
• Influence vendor operating mechanisms (Process documents, service metrics, escalation paths, weekly business reviews, exception management workflows) to ensure consistent global execution
• Lead continuous improvement initiatives to reduce cycle time, improve on-time delivery, and increase labor/process efficiency across pick/pack/ship, returns, and reverse logistics
• Develop and maintain Key Performance Indicators and reporting (e.g., on-time shipment performance, cycle time, backlog health, exception rate, inventory accuracy), and present insights and recommendations to stakeholders and leadership
• Enable systems and tooling enhancements (requirements definition, user testing, training, rollout/change management) to improve order intake, visibility, tracking, and operational controls
• Manage shipment exceptions and high-severity escalations
• coordinate rapid resolution with internal teams and external logistics providers
• Influence roadmap planning by identifying operational risks, capacity constraints, and dependency gaps
• propose mitigation plans and investments
• Ensure prototype security, chain-of-custody expectations, and inventory tracking practices are embedded in operational processes and user guidance
  
  

Minimum Qualifications:

• 8+ years of experience in logistics, fulfillment operations, supply chain operations, or operations program management (prototype, NPI, or high-variability environments)
• Experience working in consumer electronics, AR/VR, hardware NPI, or other complex physical supply chain environments
• Demonstrated experience leading cross-functional operational programs with measurable outcomes (service, cost, quality, cycle time, or compliance)
• Hands-on experience with fulfillment processes (receiving, inventory management, pick/pack/ship, transportation coordination, returns/reverse logistics) and exception management
• Experience building operational mechanisms and documentation (operating procedures, service metrics, escalation frameworks, metrics dashboards) and driving adoption across stakeholders
• Analytical and problem-solving skills, including defining metrics, diagnosing drivers, and prioritizing improvements using data
• Operates under your own initiative in ambiguous, time-sensitive environments and to manage multiple priorities and stakeholders simultaneously
• Evidenced success in communication skills, including executive-ready status updates, risk articulation, and decision framing
  
  

Preferred Qualifications:

• Experience supporting prototype device fulfillment and/or engineering development operations (e.g., rapid iteration, frequent priority shifts, constrained supply)
• Familiarity with global trade/ dangerous goods compliance considerations (e.g., customs documentation, restricted commodities, international shipping constraints) in a hardware environment
• Experience managing third-party partners and warehouse operations remotely (metrics governance, performance management, and continuous improvement)
• Experience with inventory and asset tracking systems and operational tooling, background driving system enhancements and change management
• Background supporting secure handling of sensitive hardware, chain-of-custody processes, or regulated/confidential materials
• Lean / Six Sigma or other continuous improvement training and demonstrated application in an operations setting
• Demonstrated experience using AI to automate workflows or repetitive tasks
  
  

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].

$115,000/year to $163,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.