About Facilio

At Facilio, we’re reimagining how properties are run across the globe. We empower some of the world’s largest buildings to optimize real-time operations through a unified platform. By moving away from legacy systems, Facilio enables real-time monitoring, predictive analytics, and streamlined workflows across diverse portfolios, including commercial, retail, and healthcare properties

.
You can check out how we’ve transformed operations for some of our marquee enterprise clients who trust Facilio to drive efficiency and innovation across their real estate portfolio

s.
What you’ll

• do
  Lead end-to-end onboarding for enterprise customers—from discovery to go-live—owning solution design, execution, and outc
• omesDrive deep discovery and problem structuring with customer stakeholders; translate complex operational workflows into scalable product configurat
• ionsArchitect solutions by mapping customer requirements to Facilio’s capabilities, while making clear trade-offs on feasibility, timelines, and product constra
• intsOwn and review BRDs, solution documentation, and implementation plans with a strong focus on clarity, completeness, and long-term scalabi
• lityPartner closely with Product and Engineering to navigate edge cases, influence roadmap discussions where needed, and unblock complex implementat
• ionsAct as the escalation point for high-impact customer issues—driving structured problem-solving and resolution across t
• eamsLead UAT strategy and execution for enterprise deployments; ensure gaps are identified early and resolved effecti
• velyDrive customer alignment through workshops, solution walkthroughs, and executive-level conversat
• ionsEnable adoption through structured training, playbooks, and change management sup
• portSoft-manage and guide a small team of onboarding specialists—reviewing output, providing direction, and ensuring quality of deli

very
What we’re lookin

• g for
  5–7 years of experience in SaaS onboarding / implementation / solutions roles, with significant exposure to enterprise cus
• tomersStrong problem-solving ability—comfortable navigating ambiguity and structuring complex, non-standard use
• casesProven experience in enterprise solutioning: balancing customer needs with product constraints and making sound trad
• e-offsHigh ownership mindset with the ability to independently drive large, cross-functional implement
• ationsStrong stakeholder management—comfortable engaging with senior customer stakeholders and handling pushback or escal
• ationsExcellent communication and articulation skills, with the ability to simplify complexity and drive alignment across diverse aud
• iencesHands-on experience with BRDs, workflow design, UAT planning, and product configu
• rationAbility to think in systems and processes, not just features—especially in operationally complex enviro
• nmentsPrior experience mentoring or guiding team members is
• a plusExperience in facilities management, real estate systems, or similar operational domains is a strong adv

antage
Culture at

Facilio
At Facilio, we lead with a people-first culture. Flexible hours, self-managed leave, and wellness breaks support your work–life rhythm. Hierarchies are flat, leadership is approachable, and everyone’s voice carries

weight.
Here’s what drives how

• we work:
  Ownership: Everyone’s a builder. We operate with a “goal-over-process” mindset—less waiting,
• more doingTrust & Responsibility: People are trusted with real responsibility. We believe in giving freedom, not in
• structionsHigh Performance Focus: We punch above our weight and hold a high bar individually and
• as a teamCollaboration & Support: Cross-functional by design. We solve problems together, celebrate together, and gro
• w togetherAcceptance of Failure: We run bold experiments, fail fast, and learn e
• ven fasterContinuous Improvement: Every day is an opportunity to get better. We’re committed to evolving—in our roles, our thinking, and