About Facilio

Facilio is an AI-first global PropTech company building the operating system for modern real estate — shifting the industry from reactive, manual workflows to intelligent systems of action.

Real estate is one of the world’s largest, least digitized industries — and we’re changing that. From energy optimization to tenant experience, we’re reimagining how buildings operate at scale using AI.

At the core is Facilio Atom, our autonomous AI layer, where predictive intelligence, real-time workflows, and AI agents come together to run day-to-day operations — from resolving service issues to managing vendors — with minimal human intervention.

What this means: customers don’t just monitor buildings anymore — they run high-performing, self-optimizing portfolios.

We’re at the intersection of AI, scale, and real-world impact — solving problems that directly affect cost, sustainability, and how millions of people experience physical spaces every day.

What you’ll do

You’ll own the entire onboarding journey for new customers—right from kickoff to go-live—ensuring they get maximum value from Facilio’s platform. Your role sits at the intersection of product understanding, customer insight, and execution.

• Own customer onboarding from initial discovery and BRD creation to implementation, UAT, and final rollout.
• Conduct workshops to gather business requirements, map them to Facilio modules, and identify what’s feasible within the product.
• Translate customer objectives into clear, detailed documentation (BRDs) and define project scope based on use cases and timelines.
• Own product configuration, integration coordination, and testing—ensuring every deployment is smooth and aligned with expectations.
• Prepare and execute test plans, coordinate UAT, and drive resolution of any issues or gaps.
• Create user guides, training material, and run end-user training sessions to support adoption.
• Act as a trusted advisor and main point of contact throughout the onboarding journey, balancing technical depth with clear communication.
• Collaborate closely with Sales, Pre-sales, Engineering, Product, and Support teams to deliver value and ensure a smooth post-onboarding transition.

What we’re looking for

• 1–3 years of experience in a customer onboarding role at a SaaS product company.
• Experience managing end-to-end onboarding/implementation cycles for enterprise customers.
• Strong understanding of requirement gathering, scope definition, and documentation best practices.
• Hands-on experience with configuration, UAT, testing, and training in a product environment.
• Excellent communication and stakeholder management skills—comfortable working with customer project leads, execs, and internal teams.
• Proficient in tools like JIRA, MS Office, and BPM software (Visio, BizAgi).
• Analytical mindset with high attention to detail and a bias for scalable solutions.
• Experience in commercial real estate or enterprise building systems is a bonus.

Life at Facilio

At Facilio, we lead with a people-first culture. Flexible hours, self-managed leave, and wellness breaks support your work–life rhythm. Hierarchies are flat, leadership is approachable, and everyone’s voice carries weight.

Here’s what drives how we work:

• High Performance – We punch above our weight and hold a high bar—individually and as a team.
• Ownership – Everyone’s a builder. We operate with a “goal-over-process” mindset—less waiting, more doing.
• Trust & Autonomy – People are trusted with real responsibility. We believe in giving freedom, not instructions.
• Collaboration – Cross-functional by design. We solve together, celebrate together, and grow together.
• Experimentation – We run bold experiments, fail fast, and learn even faster.