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Head of Process Improvement



Madrid, Spain
Posted on Monday, May 20, 2024

Hi, we’re Fever
We’re excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

Sounds amazing, right?

Having many products and countries, we need to make sure everything runs smoothly. As the Operations team, our goal is to help Fever grow, increasing the efficiency in our ways of working and maintaining a best-in-class experience for all our stakeholders. We love testing, launching and executing new projects, and supervise all Operations related topics, from events execution, user and partner operations to all processes and tools.

We are looking for someone who loves solving problems, improving efficiency and always finds the way to get things done!

This cross-functional role will allow you to interact with numerous areas of the business, understanding their needs and ways of working and giving you the opportunity to learn about how Fever works!.

About The Role:

  • Lead one of the team verticals, including defining the strategy, refining KPIs, managing a multidisciplinary team and being responsible for the execution
  • Develop and maintain a strong relationship with senior management of the company across all teams and locations
  • Work in a cross functional team to launch and scale complex projects with different workstreams
  • Define and support the strategy of your vertical and the scalability of the projects
  • Ensure individual team members are effective, and define their goals to assure success
  • Provide coaching, mentoring, and feedback to team members
  • Execute analysis of business opportunities and processes
  • Analyze performance on a weekly, monthly, and quarterly basis, and implement short-mid and long-term solutions to improve it

About You:

  • Project management / startup or consulting background (7y+ experience)
  • Fluent English and Spanish
  • Strong analytical and organizational skills with large team management experience
  • Solution-focused, identifying problems and defining solutions with an entrepreneurial spirit
  • Strong verbal and written communication skills, with strong skills in creating and developing relationships with C-level executives.
  • Ability to influence/persuade all levels of staff.
  • Curious and keen to push boundaries and try new concepts while being in contact with the top management - very high visibility and exposure both internally and externally.
  • This is not a position for an event production background

Benefits & Perks:

  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance.
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid, with possible travel across our markets
  • Home office friendly
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with!
  • Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.
  • Gympass
  • English Lessons
  • We have free food, drink and fruit at the office!
  • Possibility to receive in advance part of your salary by Payflow

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice