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Partner Support Agent

Fever

Fever

Customer Service
Madrid, Spain
Posted on Thursday, May 23, 2024

Hi, we’re Fever
We’re excited you are checking out this job offer.

We are the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.

How do we achieve our mission? Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience.

Sounds amazing, right?

About the role

  • Manage the onboarding of new partners, guiding them through the first steps
  • Give support to partners providing accurate, valid and complete information, solving questions and problems
  • Guide the partners through our internal platform
  • Assist partners in the billing process
  • Maintain close communications with the Sales Team
  • Translate new deals provided by the Sales Team into standardized information for operational purposes
  • Follow communication procedures, guidelines, and policies to deliver the best possible service to the partner

About you

  • You have 1-2 years of relevant experience in dealing with partners
  • Comfortable in a fast-paced working environment
  • You have excellent interpersonal and communication skills (both oral and written)
  • You are able to handle delicate conversations with a calm, problem-solving approach
  • Advanced English and Spanish level.
  • You are a go-ahead type of person, organized and motivated.
  • Excellent eye for detail and accuracy

Benefits & perks

  • Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
  • Opportunity to have a real impact in a high-growth global category leader
  • 40% discount on all Fever events and experiences
  • Work in a location in the heart of Madrid
  • Home-office friendly
  • Health insurance
  • Gympass membership
  • English Lessons
  • Other benefits such as Flexible remuneration with a 100% tax exemption through Cobee and the possibility to receive in advance part of your salary by Payflow.
  • Responsibility from day one and professional and personal growth
  • Great work environment with a young, international team of talented people to work with

Thank you for considering joining Fever. We cannot wait to learn more about you!

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.

If you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice