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Associate Technical Program Manager (Manufacturing Partner Support) IST



IT, Customer Service, Operations
Indianapolis, IN, USA · Bengaluru, Karnataka, India · Sterling, VA, USA
Posted on Thursday, May 2, 2024

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv, coined the “AWS of manufacturing,” is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!

What’s in it for you?

Opportunity To Unlock Your Creativity
Think of all the times you were held back from trying new ideas because you were boxed in by bureaucratic legacy processes or old-school tactics. Having a growth mindset is deeply ingrained into our company culture since day 1 so Fictiv is an environment where you have the creative liberty and support of the team to try big bold ideas to achieve our sales and customer goals.

Opportunity To Grow Your Career
There are plenty of jobs out there. The question is whether any of them will help you grow in your career. Will you be challenged by teammates to achieve your potential? Or are they roles that will ask you to do more of what you've already mastered? At Fictiv, you'll be surrounded by supportive teammates who will push you to be your best through their curiosity and passion.

Join Fictiv's Team as an Associate Technical Program Manager - Manufacturing Partner Support

Impact In This Role

At Fictiv, we're on a mission to develop the operating system for sourcing custom mechanical parts. Our innovative approach has already attracted Fortune 500 clients, enabling them to build cutting-edge products such as autonomous electric vehicles, surgical systems, and industrial robots. Now, as we expand our footprint in India, we need passionate individuals to join us in driving this growth.

As an Associate Technical Program Manager - Manufacturing Partner Support, you'll play a pivotal role in managing high mix/low volume projects with our manufacturing partners in India. Leveraging your engineering background and manufacturing expertise, you'll ensure seamless project execution within scope, budget, and timeline, while exceeding customer expectations. Your responsibilities will include project management, risk mitigation, work order assignment, production issue resolution, change order management, and continuous improvement initiatives.

What You'll Be Doing

  • Project Management: Oversee projects from start to finish, ensuring adherence to standards of scope, budget, and timeline.
  • Risk Mitigation: Identify and mitigate risks to ensure on-time delivery of orders meeting builders' design specifications.
  • Work Order Assignment: Schedule and distribute manufacturing work orders to fulfill builders' orders on time.
  • Production Issue Resolution: Address technical questions from manufacturers to optimize production processes.
  • Change Order Management: Evaluate and implement post-sale change requests while mitigating associated risks.
  • Continuous Improvement: Identify areas for improvement and drive enhancements to the Technical Project Management workflow.
  • Communication Management: Proactively communicate with stakeholders to identify problems, create solutions, and implement efficiency improvements.

Desired Traits

  • Bachelor’s degree in engineering with 3-5 years of relevant work experience in hardware/manufacturing.
  • Strong team orientation and communication skills.
  • Previous experience working night shifts.
  • Fluent in English, with experience in multicultural environments.
  • Background in at least three of the following manufacturing processes: 3DP Printing (MUST), CNC Machining (MUST), Die Casting (Preferred), Sheet Metal Fabrication (Preferred).
  • Proven project management skills with a focus on scope, timing, and quality management.
  • Good understanding of quality management, testing, and logistics.
  • Experience in low volume piece part and prototype builds preferred.
  • Excellent problem-solving skills and results-oriented mindset.
  • Ability to work under tight deadlines with a sense of urgency.
  • Meticulous attention to detail and inclination for documentation.
  • History of data-based decision making.
  • Self-starter with efficient time management skills.
  • Adaptable and gritty, able to work with ambiguous processes.

Interested in learning more?

If you're ready to make a meaningful impact and be part of a dynamic team shaping the future of hardware manufacturing, we'd love to hear from you. Apply now and join us at Fictiv!

About Fictiv

Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.

This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.

We’re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.