Sales Administrator - Monterrey area, México / Administrador(a) de Ventas (Rol Individual - IC)
Fictiv
Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster
Fictiv exists to help product innovators create.
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
Sales Administrator (Individual Contributor)
Location: Monterrey area, Nuevo León, Mexico
Work Model: On-site / In-office
About the Role
We are looking for a Sales Administrator to support our U.S.-based sales team with day-to-day administrative and coordination tasks. This is an individual contributor (IC) role, ideal for someone early in their career who has approximately 2+ years of experience in sales support, administration, or customer service.
This is not a senior-level role and does not involve people management or strategic ownership. Instead, it is a hands-on, in-office position focused on execution, accuracy, and strong communication.
Key Responsibilities
Sales Administration Support
- Maintain and update CRM systems (e.g., Salesforce, HubSpot, Odoo) with accurate sales data
- Prepare and process sales quotes, invoices, purchase orders, and contracts
- Coordinate with internal teams (logistics, finance, operations) to support the sales cycle
- Track order statuses, follow up on required documentation, and assist with reporting
- Manage sales documentation and ensure compliance with internal processes
Customer Support (Occasional)
- Respond to customer inquiries via email, chat, or phone in a professional and timely manner
- Provide basic product information and order updates
- Escalate more complex issues to the appropriate internal teams
- Represent the company with professionalism and a customer-focused mindset
Quality & Process
- Follow and contribute to the company’s Quality Management System (QMS)
- Maintain organized records and support process consistency
Required Qualifications
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field
- 2+ years of experience in a sales support, administrative, or customer service role
- Strong written and verbal English communication skills
- Comfortable working with Microsoft Office, Google Workspace, and CRM tools
- Ability to work independently, prioritize tasks, and meet deadlines
Preferred Qualifications
- Experience working with international or U.S.-based teams
- Familiarity with U.S. business practices and customer expectations
- Basic understanding of sales processes (B2B or B2C)
Important Note
This role is intended for someone at an early to mid-career level who enjoys operational and administrative work. It is not a senior, lead, or management position.
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Administrador(a) de Ventas (Rol Individual – IC)
Ubicación: Área de Monterrey, Nuevo León, México
Modalidad: Presencial / En oficina
Sobre el Puesto
Buscamos un(a) Administrador(a) de Ventas para apoyar al equipo de ventas en Estados Unidos con tareas administrativas y de coordinación diaria. Este es un rol de contribución individual (IC), ideal para una persona en una etapa temprana de su carrera, con aproximadamente 2+ años de experiencia en soporte de ventas, administración o atención al cliente.
Este no es un puesto senior, ni incluye liderazgo de personas o responsabilidades estratégicas. Es un rol presencial, operativo y práctico, enfocado en la ejecución, el orden y la comunicación efectiva.
Responsabilidades Principales
Soporte Administrativo de Ventas
- Mantener y actualizar sistemas CRM (por ejemplo, Salesforce, HubSpot, Odoo) con información precisa
- Preparar y procesar cotizaciones, facturas, órdenes de compra y contratos
- Coordinarse con equipos internos (logística, finanzas, operaciones) para apoyar el ciclo de ventas
- Dar seguimiento al estatus de órdenes y documentación pendiente
- Administrar documentación comercial y cumplir con procesos internos
Atención al Cliente (Ocasional)
- Responder consultas de clientes por correo electrónico, chat o teléfono de manera profesional
- Proporcionar información básica de productos y estatus de pedidos
- Escalar situaciones más complejas a los equipos correspondientes
- Representar a la empresa con profesionalismo y enfoque en el cliente
Calidad y Procesos
- Cumplir y contribuir al Sistema de Gestión de Calidad (QMS)
- Mantener registros organizados y apoyar la consistencia de procesos
Requisitos
- Licenciatura en Administración, Ventas, Mercadotecnia o carrera afín
- 2+ años de experiencia en roles administrativos, soporte de ventas o atención al cliente
- Buen nivel de inglés hablado y escrito
- Manejo de Microsoft Office, Google Workspace y herramientas CRM
- Capacidad para trabajar de forma independiente y cumplir fechas límite
Deseable
- Experiencia trabajando con equipos internacionales o de EE. UU.
- Conocimiento básico de prácticas comerciales en EE. UU.
- Comprensión general de procesos de ventas (B2B o B2C)
Nota Importante
Este puesto está diseñado para perfiles junior a nivel intermedio que buscan desarrollarse en funciones administrativas y operativas. No es un rol senior, de liderazgo ni de gestión de equipos.
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.