Associate Customer Program Manager - Process, Systems & Automation
Fictiv
Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster
Fictiv exists to help product innovators create.
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally across Fictiv’s four global manufacturing centers in India, Mexico, China, and the U.S.. Companies use Fictiv to access high-quality production, optimize supply chain logistics, and mitigate supply chain risk—ensuring they can move from prototype to full-scale manufacturing with speed and confidence. To date, Fictiv has delivered more than 35 million commercial and prototype parts for industries such as aerospace, robotics, automotive, climate tech, and more, helping them innovate faster, free up precious resources, and drive profitable growth.
**Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)**
Fictiv exists to help product innovators create
Fictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv’s capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth.
Impact in this Role
This role focuses on building and scaling the operating system that powers Customer Program Management (CPM) across workflows, tools, and decision-making frameworks. As an Associate CPM (Process, Systems & Automation), you will identify recurring challenges across programs and translate them into scalable solutions through systems, automation, and process design. You will work across cross-functional teams to improve execution consistency, reduce operational friction, and enable teams to operate efficiently at scale.
This role may also support select customer programs when needed, ensuring alignment between system design and real-world execution.
Work Hours: 9:30 PM – 5:30 AM IST, Monday through Friday (aligned with US Pacific business hours)
This role follow a hybrid work schedule - 3 nights in office, 2 nights remote
What you will be doing
Systems and Technology
- Improve and scale workflows across CRM, ERP, quoting, and order management systems
- Translate operational challenges into clear system and product requirements
- Partner with Product and Engineering teams to drive system enhancements
- Improve data quality, visibility, and system adoption
Process and Operating Model
- Design and standardize workflows, playbooks, and decision frameworks
- Identify and eliminate bottlenecks across quoting, execution, and delivery
- Improve consistency across teams, regions, and program types
- Establish scalable ways of working across cross-functional teams
Automation and Data
- Identify opportunities to automate manual and repeatable workflows
- Build dashboards, reporting structures, and workflow triggers
- Improve data flow across systems to enable proactive decision-making
- Support adoption of automation and AI tools within operational workflows
Operational Improvement
- Analyze trends in delays, escalations, and quality issues to identify root causes
- Connect operational issues to business impact such as cycle time, quality, and efficiency
- Develop and implement structured solutions in collaboration with stakeholders
Process Documentation and Training
- Develop and maintain clear SOPs, playbooks, and process documentation
- Ensure documentation reflects current workflows and system updates
- Support rollout of new processes and tools through structured guidance and training materials
Cross-Functional Collaboration
- Work closely with CPM, Supply Chain, Quality, and Product teams
- Influence and drive adoption of new workflows and tools
- Act as a connector across teams to improve execution outcomes
Desired Traits
Educational Background
- Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or a related field
- MBA or equivalent experience in operations, strategy, or program management is a plus
Experience
- 5 to 8 years experience in operations, program management, business operations, product operations, or systems-driven roles
- Experience in fast-paced environments such as startups, SaaS, supply chain, or marketplaces is preferred
- Experience in manufacturing, industrial engineering, or process engineering roles is a plus, especially for candidates who have worked on workflow design, process standardization, system improvements, or cross-functional operational initiatives
Core Skills
- Strong systems thinking and ability to design scalable workflows
- Experience building or improving tools, dashboards, automation, or structured processes
- Ability to structure ambiguous problems and translate them into actionable solutions
- Strong analytical skills with ability to connect operations to business outcomes
- Comfortable working with data, systems, and cross-functional teams
- Ability to influence stakeholders and drive change without direct authority
- Exposure to tools such as Atlassian (Jira), Slack, Lucidchart, Sigma, Figma, Salesforce, and Odoo is a plus.
Preferred Qualifications
- Experience working with CRM/ERP systems or workflow tools
- Experience collaborating with Product or Engineering teams
- Familiarity with automation tools, data platforms, or process digitization
- Exposure to AI tools or interest in applying AI in operational workflows
Interested in learning more? We look forward to hearing from you soon.
Fictiv is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed, and delivered to customers around the world. People who succeed at Fictiv are talented, creative, and driven to achieve professional excellence and support our vision to help product innovators create.
We’re actively seeking teammates who:
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
- Thrive in an environment emphasizing respect, honesty, collaboration, and growth.
- Have an ‘always learning’ mindset that celebrates learning, not just wins.
- Help us continue to build a world-class organization that values the contributions of all of our teammates
We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.