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Customer Success Manager

Fiverr

Fiverr

Administration
New York, NY, USA
Posted on Friday, June 14, 2024

Customer Success Manager

  • Customer Journey
  • New York

Description

Fiverr is looking for a Customer Success Manager who will drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed. The potential candidate will be responsible for assisting Fiverr’s sellers to leverage the platform to gain business growth and success.

The ideal candidate is a relationship builder with a genuine passion for the success of their customers. The candidate should be a proactive problem solver with impressive communication and presentation skills.

Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.

The US base salary range for this full-time position is $65,000 - $75,000. Our salary is to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, locations and other job-related qualifications, and alignment with market data. In addition to salary, this position may be eligible for commissions, bonus, equity and benefits.

What am I going to do?

  • Onboard high-value customers with a full demo
  • Build and maintain strong, long-lasting customer relationships
  • Increase retention and growth of Fiverr’s most valuable customers
  • Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
  • Identify business opportunities with customers and generate outstanding customer business experience to improve retention
  • Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
  • Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
  • Provide strategic advice to our customers to increase their loyalty to Fiverr.

Requirements

  • 1-2 years account management or customer success experience in high-tech required.
  • Fluent English is a must; proficiency in an additional language is preferred.
  • Excellent verbal and written communication skills.
  • Experience delivering customer-focused solutions and conducting onboarding webinars.
  • Strong analytical skills to translate data into insights and create structure in ambiguous situations.
  • Passion for technology and Gig Economy.
  • Preferred experience with Salesforce and G Suite, particularly Sheets and Slides.

Equal opportunities

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace, from our community to our product. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.