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Sr. Technical Writer

Forescout

Forescout

Marketing & Communications, IT
Dallas, TX, USA
Posted on Thursday, June 20, 2024

What We Do

Managing cyber risk, together.

Forescout delivers automated cybersecurity across the digital terrain. We empower our customers to achieve continuous alignment of their security frameworks with their digital realities, across all asset types – IT, IoT, OT, and IoMT. It is a non-stop journey, managing cyber risk through automation and data-powered insights.

(Only US Citizens and US Permanent Residents will be considered for this position.)
(Hybrid role Tuesday through Thursday in our Plano, TX office.)
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What You Will Do

We are looking for a resourceful, multi-faceted individual to join our team as we build world-class customer experiences. Innovation, creativity, critical, and non-linear thinking are highly valued here. Join us as we secure the world with our products. Be sure to bring your A-game.

  • Write technical content focused on driving customer success and enablement
  • Manage and evolve technical content writing guidelines, and playbooks for different formats and channels
  • Generate innovative new approaches and methodologies for improving customer experience and the internal technical content processes
  • Work in an Agile environment with frequent release cycles
  • Collaborate with management to identify area of improvement and map out a strategy for success
  • Work closely with non-traditional stakeholders and customers to augment content beyond standard development-centric documentation
  • Mentor junior writers and assist in their professional development

What You Bring To Forescout

  • Seasoned professional with 8+ years of experience producing technical content
  • Keen interest in the technology and tools used in technical content
  • Words like Oxygen, GitHub, Zoomin, Camtasia, Schematron, storytelling, and customer success just match up different wrenches in your toolbox
  • Verve for creating technical content that speaks to all level of users and solves problems they didn't know they had
  • After agilely evading GANTT charts, you have got mad project management skills for supporting development and technical content activities
  • Understand the importance and impact that cybersecurity has in all of our lives and are ready to put on the white hat
  • Self-starter with excellent analytical and verbal communication skills

What Forescout Offers You

  • Competitive compensation and benefits – we cover 88% of employee and dependents’ benefits premiums (US only), 401K match, generous PTO policy, and much more
  • Collaborative and innovative environment – make an impact on worldwide security while working on the hottest technology
  • Leadership that supports and encourages professional growth and development
  • Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram
  • Learn more at: forescout.com


#LI-BS2

Forescout Technologies is proud to be an Equal Employment Opportunity Employer. We value and embrace diversity, equality, inclusion, and collaboration at the core of our “One Team” philosophy. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.