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Vice President, Renewals

ForgeRock

ForgeRock

United States · Denver, CO, USA · Remote
Posted on Friday, April 19, 2024

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The Vice President of Renewals is a strategic leadership role responsible for leading and managing the Renewals function. This position plays a critical role in driving customer retention, revenue growth, and ensuring the successful renewal of customer contracts. The Vice President will lead a team, collaborate with cross-functional stakeholders, and develop strategies to optimize the customer renewal process. This role will report directly to the Chief Customer Officer.

You Will:

  • Lead and manage the Renewals function, including the development and execution of renewal strategies, processes, and initiatives.
  • Develop and implement best practices for customer contract renewals, ensuring timely and successful renewals with high customer satisfaction.
  • Define and track key renewal metrics, such as renewal rates, churn rates, and revenue forecasts, providing visibility and insights to stakeholders.
  • Provide leadership and guidance to the Renewals team, fostering their growth, performance, and professional development.
  • Drive process improvements and automation initiatives to streamline and optimize the renewal process.

You have

  • Minimum 15 years of experience in customer renewal management, account management, or related roles within the software or technology industry.
  • Bachelor's degree or equivalent in Business, Marketing, or a related field.
  • Minimum 7 years of experience in a people management role, leading and developing high-performing teams.
  • Strong understanding of customer renewal strategies, practices, and processes.
  • Proven track record of successfully driving customer retention and revenue growth through effective renewal management.
  • Excellent communication and negotiation skills, with the ability to build and maintain strong customer relationships.

You have an advantage if:

  • Master's degree or equivalent in Business, Marketing, or a related field.
  • Knowledge of subscription-based business models and recurring revenue metrics.
  • Strong financial acumen and understanding of revenue forecasting and budgeting processes.

Base Hiring Range: $185,500 - $210,000 + Commission

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits:

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.