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Training Sales Operations Specialist

ForgeRock

ForgeRock

Sales & Business Development, Operations
Bristol, PA, USA
Posted on Friday, June 7, 2024

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Diversity, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The Training Sales Operations Specialist’s role is to support our Senior Learning Business Manager in the day-to-day business operations of our Training Sales function at Ping Identity.

**This is an initial 12 month contract position**

Core Activities and Responsibilities:

Training Subscription Management

  • Oversee the management of newly purchased and renewed Training Subscriptions.
  • Maintain and update the Training Subscriptions tracking sheet.
  • Ensure seamless synchronization of purchase data between Training Management System and Salesforce.
  • Coordinate with internal stakeholders to identify and assign a Training Administrator for each account promptly.
  • Dispatch welcome emails to Training Administrators, including all subscription resources.
  • Generate and provide Training Subscriptions usage reports upon request for various internal teams.

Pricing Management

  • Administer the Ping Identity Training courses pricing list.
  • Keep the Training Management System and pricing tracking sheet current for both internal and external stakeholders.

Financial Administration and Tracking

  • Monitor and report on the expenditure of the PingOne Advanced Identity Cloud tenant.
  • Generate invoices and create Salesforce opportunities for course bookings.
  • Track pre-paid training, coordinate with the revenue team for monthly recognition and assist accounts in utilizing their training resources.
  • Manage and enhance the revenue reconciliation process for Authorised Training Partners (ATP). Compile monthly revenue reconciliation reports, incorporating financial data from Training Management System.
  • Collaborate with the Senior Learning Business Manager to ensure precise reporting of costs and profits.

Training Credit Management

  • Manage the redemption, refunding, usage, expiration and extension of training credits.
  • Monitor the synchronization of newly purchased training credits from Salesforce to Training Management System.
  • Liaise with ATPs regarding training credit holders for targeted marketing efforts.

Competencies and Skills

  • Excellent attention to detail
  • Ability to manage multiple tasks and projects with varying deadlines
  • Excellent communication and relationship-building skills
  • Ability to analyze and interpret data from various systems and create detailed reports
  • Skills in developing and implementing efficient workflows and processes
  • Strong interpersonal skills to work effectively with cross-functional teams
  • The ability to be self-motivated

Prior Experience

  • Practical experience in engaging with senior staff within major accounts. Experience in stakeholder management.
  • Ability to interact directly with Learning & Development or HR professionals
  • Demonstrated strong collaboration, verbal & written communication and teamwork skills within a distributed team
  • Excellent computer skills; fluent in Excel; Word; PowerPoint
  • Excellent business communication and presentation skills
  • Experience in handling purchase orders and invoicing.

Desirable

  • Familiarity with CRM systems and Training Management Systems
  • Knowledge of financial reconciliation and understanding of revenue recognition
  • A forward-thinking approach to anticipate future needs and potential process enhancements
  • Desire to seek out opportunities for automation and scalability in operations

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

Here are just a few of the things that make Ping special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Global volunteering and community initiatives

Our Benefits:

  • Generous PTO & Holiday Schedule
  • Parental Leave
  • Progressive Healthcare Options
  • Retirement Programs
  • Opportunity for Education Reimbursement
  • Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.