Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us and Adobe Japan has been ranked 13th, for Great Place to Work.

We’re proud to offer market competitive employee benefits designed to suit you and your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, parental leave, access to our Employee Stock Purchase Program and programs designed to help you continue to build your career. To learn more, please visit https://benefits.adobe.com/jp

The Challenge:

The CSAM Sales Specialists (Customer Success Account Management) / Inside Sales Representative support Adobe sales teams by advising on sales stages and pipeline. Digital Sellers needed for Adobe's SMB customers to upsell and cross-sell Cloud-based Solutions.

What you’ll do

• Develop an understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions.
• Establish a value-based relationship with new & existing Adobe SMB customers.
• Drive Up-sell & Cross-sell by prioritizing accounts with the highest propensity to buy by clearly defining the ideal customer profile and contacting them via phones & emails.
• Improve Revenue by implementing Marketing Qualified Leads with a defined SLA.
• Examine customer contracts and purchase history in Adobe's systems and external sources to identify account growth potential.
• Collaborate with Solution Specialists to improve the footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
• Engage, as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
  

What you need to succeed

• Requires 3+ years experience in sales, account management, and business development roles.
• Experience in product/sales enablement will be an added advantage.
• Proficient in Japanese language. English skill is preferred.
• Should have outstanding verbal, written communication & presentation skills.
• Ideal candidate: passionate about inside sales, believing it's the present and future.
• Must be comfortable engaging in conversations with customers and discussing Adobe solutions. Also, must be enthusiastic about making outbound sales calls to connect with multiple customers/accounts.

Adobe for All

Adobe aims to build an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs crafted to make everyone feel included, we're committed to encouraging a diverse and inclusive environment for all.

Take the plunge and jump in

Like what you have read and keen to jump in? Think you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we are so much better together. We'd love to see where we can help drive Creativity for All together.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015.

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.