What you will do

As the customer success lead, you are expected to demonstrate strong organizational skills. You will be responsible for reporting on and overseeing customer success results internally. Your tasks will include:

• Get all customers up and running Framer.

• New customer sites launch within 90 days.

• Coordinate enterprise upsells and renewals.

• Organize onboarding sessions and team training.

• Collaborate with Framer’s existing product specialists.

• Implement industry best practices for customer success.

Your background

• Customer Success role at a high-growth startup.

• Strong organizational skills

• Experience with the web design and development process

• Familiarity with the competitive landscape

• Strong communication and interpersonal skills

• Ability to work in a fast-paced startup environment

Tools we use

• Pipedrive for sales CRM

• Notion for project management

• Slack for internal communication

• Intercom for communicating with customers

If you’re passionate about ensuring customer success and contributing to the growth of a fast-paced startup, we’d love to hear from you!